Maricel Lopez
Daly City,CA
Summary
Experienced Dental and patient coordinator professional dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns. Highly-motivated desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
2026
2026
years of professional experience
Work History
Treatment Coordinator
7x7 Oral Surgery and Implant Specialist
2024 - Current
- Coordinated patient treatment plans, ensuring adherence to protocols and timelines.
- Managed scheduling of appointments, optimizing provider availability and patient flow.
- Communicated with patients regarding treatment options, enhancing understanding and engagement.
- Collaborated with clinical staff to streamline operational processes and improve service delivery.
Dental Office Administrator/Clinical Floater
South Bay Dental & Orthodontics
05.2020 - Current
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored vital signs such as pulse rate, temperature and respiration rate to assess condition of patients.
- Administered medications as prescribed by physicians and maintained accurate medication records.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
Dental Treatment Plan Coordinator
Fiori Dental
12.2021 - 03.2024
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated work activities and scheduling.
- Explained policies, procedures and services to patients.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
Dental Office Manager
Dr. Rowen Baltazar
04.2013 - 06.2020
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed promotional programs to attract new patients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
Education
Associate of Applied Science - Nursing Administration
Ama College University of Legazpi
Associate of Science - Prerequisites For Nursing
Skyline College
San Bruno, CALVN
Unitek College
Fremont, CASkills
- Dental charting
- Coronal polishing
- Treatment planning
- Appointment Scheduling
- Payment Processing
- Patient Flow Management
- Office management
- CTP/ICD10
- Insurance Billing
- Dental software
- Knowledge of Dental Terminology
- Patient Care Coordination
- Policy compliance
- Documentation
- Customer Service
- Patient Registration
- Goal Setting
- Patient Safety
- Clinical Documentation
- HIPAA Compliance
- Insurance Verification
- Filing and Recordkeeping
- Office Administration
- Payment Collection
- Insurance Practices
- Claims Processing
- Healthcare knowledge
- Attention to Detail
- Patient Records Management
- Scheduling
- Verbal and written communication
- Patient Care
- Patient Assessment
Languages
Filipino
Full Professional
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Dental Treatment Plan Coordinator
Fiori Dental
12.2021 - 03.2024
Dental Office Administrator/Clinical Floater
South Bay Dental & Orthodontics
05.2020 - Current
Dental Office Manager
Dr. Rowen Baltazar
04.2013 - 06.2020
Associate of Applied Science - Nursing Administration
Ama College University of Legazpi
Associate of Science - Prerequisites For Nursing
Skyline College
Treatment Coordinator
7x7 Oral Surgery and Implant Specialist
2024 - Current
LVN
Unitek College
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