Maricel Pagan
Detail-oriented Dispute Resolution Analyst skilled in conducting thorough investigations and resolving disputes. Proven ability to enhance customer satisfaction through effective problem-solving and bilingual communication.
Work History
Dispute Resolution Analyst
4 Years 6 MonthsConduct thorough investigations into disputed fraud cases to ensure resolution and compliance.
Retail Helpline Specialist II
7 Years 7 MonthsAssisted branch staff with onboarding of personal and business account holders. Supported management of estate and trust accounts. Addressed customer inquiries and resolved account-related issues. Aided in daily branch and teller balancing.
- Followed all company policies and procedures to deliver quality work.
Bilingual Consumer Contact Professional
5 YearsAssisted English and Spanish customers with inquiries and concerns about personal accounts, credit cards, and loans. Provided support for online banking services and payment processing for loans.
- Worked flexible hours across night, weekend, and holiday shifts.