Maricel Postlethwaite
Jacksonville,FL
Summary
Results-driven professional specializing in quality assurance and process improvement. Proven expertise in file management and communication, enhancing operational efficiency and team development. Strong problem-solving abilities reduce downtime and ensure compliance with high standards in dynamic environments. Recognized for effectively managing escalated customer support issues while prioritizing tasks in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Front Office Staff Member/Client Service Representative
Filipino Child and Development School
Quezon, Philippines
02.2009 - 05.2015
- Maintained current and accessible files and records for efficient retrieval.
- Managed incoming and outgoing telephone communications to enhance responsiveness.
- Drafted letters, memos, forms, and reports according to specific guidelines.
- Compiled regular reports on front desk activities to support operations.
- Welcomed clients upon arrival, delivering outstanding customer service.
Production Department Process Team Lead
Garmin Incorporation World Leader in Navigation
Taipe, Taiwan
10.2006 - 10.2008
- Diagnosed and repaired malfunctioning equipment, minimizing operational disruptions.
- Adhered to safety standards, promoting a secure working environment.
- Utilized problem-solving skills and attention to detail to prevent issues and reduce downtime.
- Assisted manager in setting achievable team goals while monitoring progress.
- Ensured compliance with industry regulations through rigorous inspections.
- Collaborated with departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and delegated daily tasks for optimal productivity.
- Inspected high-quality equipment to ensure compliance with standards and efficient manufacturing processes.
Quality Control Management Support
Samsung Electro-Mechanics
Calamba Laguna, Philippines
09.2000 - 09.2005
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Inspected high-quality equipment to ensure compliance with standards and efficient manufacturing processes.
- Trained team members, fostering development through effective support mechanisms.
- Implemented comprehensive quality assurance programs for consistent product enhancement.
- Analyzed quality control errors to identify trends in product issues.
- Documented and reported defect levels to appropriate departments for corrective action.
Customer Service Counter Checker
Manila Souther Association
Las Pinas, Philippines
01.2000 - 06.2000
- Organized the checkout area to maintain an orderly appearance.
- Managed customer transactions by scanning items and collecting payments effectively.
- Provided receipts, refunds, and credits with a focus on exceptional service.
- Ensured accuracy in totaling prices during checkout to enhance customer satisfaction.
- Verified customer orders for accuracy and completeness.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints.
Executive Secretary
Pattern Builder Construction
Carmona Cavite, Philippines
04.1999 - 12.1999
- Responsible for maintaining confidential files pertaining to executive operations.
- Maintained filing system for all documents related to executive activities.
- Performed all responsibilities autonomously with no oversight required.
- Coordinated daily calendars, meetings, and travel logistics efficiently.
- Generated weekly payroll reports while ensuring on-time bill payments.
- Communicated daily objectives and essential details for upcoming week.
- Organized meetings, conferences, and travel arrangements for executives.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Ensured that all records were maintained in accordance with company policies and procedures.
Education
Computer Secretary - Computer And Information Systems
Guzman College of Science And Technology
Carmona Cavite Philippines03-1999
Skills
- File management and document creation
- Data entry and document management
- Meeting scheduling and appointment coordination
- Communication skills and telephone communication
- Customer service and support
- Problem solving and quality assurance
- Attention to detail in office administration
- Team collaboration and training staff
Timeline
Front Office Staff Member/Client Service Representative
Filipino Child and Development School
02.2009 - 05.2015
Production Department Process Team Lead
Garmin Incorporation World Leader in Navigation
10.2006 - 10.2008
Quality Control Management Support
Samsung Electro-Mechanics
09.2000 - 09.2005
Customer Service Counter Checker
Manila Souther Association
01.2000 - 06.2000
Executive Secretary
Pattern Builder Construction
04.1999 - 12.1999
Computer Secretary - Computer And Information Systems
Guzman College of Science And Technology
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