Maricela Alvarez
Summary
Dynamic finance professional with extensive experience at Austin Finance Company and etc., excelling in customer service and money handling. Proven track record in decision-making and team leadership, successfully authorizing loans and enhancing client satisfaction. Adept at analyzing financial data to drive operational improvements and exceed customer expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager III
Regional Finance
01.2023 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Making loan decision based of credit, reviewing, authorizing and recommending loans for approvals.
- Understand a borrower's needs so I can not only meet but exceed with each customers expectation.
- Reviewing contracts and Closing contracts.
- Daily collection calls.
Finance Manager
Austin Finance Company
11.2020 - 01.2023
- Making loan decision based of credit, reviewing, authorizing and recommending loans for approvals.
- Understand a borrower's needs, so I can not only meet but exceed with each customers expectation.
- Reviewing contracts and Closing contracts.
- Audit Files.
- Keeping accurate records for all daily transactions.
- Processing Payments (Cash,Debit,ACH,Money Oder, Checks)
- Manage cash drawers and cash pick-ups.
- Complete monetary cash deposits.
- Collection Calls.
- Processing Invoice.
- Writing out checks to customers.
- Operate office & great customer service.
- Ordering office supplies including checks.
- Bookkeeping
Assistant Manager
Advance America
11.2017 - 11.2020
- Making loan decision based of credit
- Keeping accurate records for all daily transactions
- Manage cash drawers and cash pick-ups
- Complete monetary cash deposits
- Collection Calls
- Processing Invoice
- Money Wire Transfers
- Money Orders
- Check Cashing
- Payday Loans & Signature Loans
- Auto Loans
- Title Liens
- MoneyGram Services
Assistant Manager
Payment 1 Financial Group
01.2015 - 11.2017
- Making loan decision based of credit, reviewing, authorizing and recommending loans for approvals.
- Keeping accurate records for daily transactions.
- Handling cash payments
- Completing daily cash deposits
- Writing out checks to customers
- Auto Loans & Title Liens
- Repossession of Vehicles & Bids
- Tax preparation service
- Daily collection calls.
Medical Assistant Technician
Bio-X Weigh Loss Center
01.2012 - 12.2015
- Gathering patient history & vitals.
- Administering medications according to physician's specifications.
- Prepare & Administer Injections
- Prepare treatment rooms for examinations, maintain rooms neat and clean.
- Arranging prescription refills
- Following Infection control & Safety Guidelines (OSHA)
- Drawing Blood(CPT)
- Administrating Injections
- Operate office & Great Customer Service
Education
Certification Phlebotomy Technician - Phlebotomy
Phlebotomy USA
San Antonio, TX 05-2024
Certification MA - Medical Assistant
Sanford–Brown College
Austin, TX05-2012
High School Diploma -
McCallum High School
Austin, TX 05-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Languages
Spanish
Certification
CPR
Timeline
Assistant Manager III
Regional Finance
01.2023 - Current
Finance Manager
Austin Finance Company
11.2020 - 01.2023
Assistant Manager
Advance America
11.2017 - 11.2020
Assistant Manager
Payment 1 Financial Group
01.2015 - 11.2017
Medical Assistant Technician
Bio-X Weigh Loss Center
01.2012 - 12.2015
Certification Phlebotomy Technician - Phlebotomy
Phlebotomy USA
Certification MA - Medical Assistant
Sanford–Brown College
High School Diploma -
McCallum High School
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