Maricela Arevalo
San Francisco,CA
Summary
Versatile Bilingual Front Desk Manager adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 7 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
9
9
years of professional experience
Work History
Front Office Clerk
UFCW Local 5
South San Francisco, CA
08.2021 - 06.2022
- Greeted visitors and members upon arrival, offered assistance and answered questions to build rapport and retention.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Maintained transaction security by verifying payment cards against identification.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Took more than 50 incoming calls per day, provided information and routed callers to correct personnel.
- Screened visitors and issued badges to maintain safety and security.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Office Clerk/Account Receivables Assistant
Alsco Inc
San Francisco, CA
01.2020 - 11.2020
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted Accounts Receivables by pulling documentation and organizing files for review.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Alerted customers about specific account issues, updates and changes to account information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Front Desk Manager
Hotel Epik
San Francisco, CA
12.2017 - 11.2019
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Built talented team through hiring and training new associates.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Supervised front office and housekeeping team members, provided constructive feedback, resulting in higher morale and increased employee retention.
Night Shift Supervisor/ Night Auditor
Fashion Boutique Hotel
Miami, Florida
04.2013 - 12.2017
- Checked in and out hotel guests in a professional and friendly manner using the Room Master PMS System.
- Performed nightly updates to room charges and rates.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Supervised front desk operations to ensure all guests received superior customer service
- Handle all day to day operations in the night shift such as, checking in guests and handling all cash and credit transactions, providing information on tours, restaurants, spa, and fitness centers.
Education
High School Diploma -
Hialeah Senior High School
Hialeah Florida06.2012
Skills
- Travel coordination
- Business administration
- Office and staff management
- Accurate Data Entry
- Expense reporting
- Administrative support
- Office administration
- Strategic Planning
- Team collaboration
- Relationship-Building
- Excellent work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
4-day work weekPaid sick leave401k matchHealthcare benefitsPaid time offTimeline
Front Office Clerk
UFCW Local 5
08.2021 - 06.2022
Office Clerk/Account Receivables Assistant
Alsco Inc
01.2020 - 11.2020
Front Desk Manager
Hotel Epik
12.2017 - 11.2019
Night Shift Supervisor/ Night Auditor
Fashion Boutique Hotel
04.2013 - 12.2017
High School Diploma -
Hialeah Senior High School
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