Maricela Battles

Assistant Business Office Manager

• Contributed as member of Senior Leadership Team to strategic decision-making processes.
• Managed profit and loss, ensuring financial stability and growth.
• Identified waste reduction opportunities and implemented process improvements for customer value.
• Directed team of 15 associates, including Title Administrators and Lead associates.
• Oversaw daily operations involving vehicle sales paperwork, warranty contracts, and DMV management.
• Collaborated with Sales, Purchasing, and Operations teams to enhance operational efficiency.
• Provided exceptional customer service during weekly on-site Auctions by addressing dealer concerns.
• Achieved and surpassed monthly performance metrics in customer satisfaction and loss prevention.

HR Manager

• Utilized behavioral based interviewing techniques to screen candidates
• Managed Applicant tracking system (Workday) to disposition candidates, create offer letters and send correspondence
• Scheduled interviews for hiring managers and discussed compensation
• Certified in background testing and in-store pre-employment drip screenings
• Conducted computer based online Applicant Background Screening tests for new hires and reviewed data
• Completed all post hire documentation including I-9 and W4 information for new associates
• Maintained personnel files, short term disability claims and workers compensation
• Processed all new hire orientation, session training, issued position specific security functions and company issued keys and administered benefits program process and selection
• Administered Code of Business Conduct Training and final certification testing
• Planned and executed store events including communication meetings, recruiting fairs and holiday events