Summary
Work History
Education
Skills
Languages
Timeline
Generic

Maricela Contreras

Laurel,MD

Summary

Dynamic Team Leader with a proven track record at Jack in the Box, enhancing customer confidence and team productivity through effective coaching and strategic planning. Skilled in workload management and performance coaching, I foster accountability and drive continuous improvement, resulting in heightened employee satisfaction and successful project execution.

Work History

Team Leader Manager

Jack in the Box
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Line Inspector

Ashley Furniture Warehouse
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Streamlined communication within the team for better collaboration and decisionmaking.

RM UID

Ross Distribution Center
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Established team priorities, maintained schedules and monitored performance.

Education

Graduate -

Eisenhower High School
Rialto, CA
06.1991

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Performance coaching

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Team Leader Manager

Jack in the Box

Line Inspector

Ashley Furniture Warehouse

RM UID

Ross Distribution Center

Graduate -

Eisenhower High School

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Maricela Contreras