Maricela Escobedo
Dallas,TX
Summary
Dedicated and results-driven professional with extensive experience in customer service, relationship management, and sales. Personable customer service professional with a strong track record of resolving customer issues efficiently and enhancing satisfaction. Seeking a position where I can apply my communication skills, problem-solving abilities, and commitment to delivering positive customer experiences to support company goals and build lasting client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outreach and Engagement Associate
Imagine Pediatrics
11.2023 - 03.2025
- Developed and nurtured relationships with key stakeholders, healthcare providers, and community organizations to expand market presence and promote pediatric healthcare services.
- Conducted in-depth market research to understand client needs and identify opportunities for growth in the medical sector.
- Utilized consultative sales techniques to exceed sales targets and foster long-term relationships with medical professionals, clinics, and healthcare institutions.
- Collaborated with internal teams to design and implement targeted outreach strategies that resulted in increased service adoption and client engagement.
- Delivered tailored presentations and educational materials to medical decision-makers, effectively communicating the value of services.
Patient Reception Specialist
Village Medical
03.2022 - 11.2023
- Acted as a liaison between patients and healthcare providers, ensuring smooth patient intake and providing critical information regarding medical services and insurance benefits.
- Managed patient check-ins and collected necessary medical and insurance information, contributing to an efficient workflow and customer satisfaction.
- Provided administrative support, including the management of medical records and coordination of appointments using EMR systems, ensuring accuracy and compliance.
- Collaborated with healthcare professionals to enhance patient experience and reduce wait times, improving overall patient retention and satisfaction.
- Trained new staff on medical office procedures, ensuring consistency in patient service and operational excellence.
Patient Representative
CareNow Urgent Care
06.2019 - 03.2022
- Served as the first point of contact for patients, providing exceptional customer service and facilitating effective communication between patients, medical staff, and families.
- Coordinated appointments and managed patient intake, ensuring accurate documentation and smooth service delivery in a high-volume healthcare setting.
- Worked closely with healthcare providers to relay patient information, ensuring timely and accurate delivery of care.
- Utilized strong problem-solving skills to address patient concerns and proactively resolve issues, boosting patient satisfaction and loyalty.
- Promoted healthcare services and offered recommendations to patients based on their needs, enhancing service adoption.
Chiropractor Assistant
Acupuncture and Integrated Healthcare
09.2018 - 06.2019
- Assisted in administrative duties and provided clinical support by scheduling appointments and assisting with patient care during treatments.
- Developed billing procedures that improved accuracy and reduced payment delays, resulting in a more efficient revenue cycle.
- Coordinated with patients to track treatment progress, ensuring optimal outcomes and timely reporting to healthcare providers.
- Educated patients on the benefits of chiropractic treatments, helping to increase patient retention and referrals.
- Managed patient records and facilitated efficient office operations, ensuring a streamlined and professional healthcare environment.
Warehouse Operations Associate
Archway
05.2018 - 09.2018
- Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Maintained a clean and organized warehouse environment to support operational efficiency and OSHA compliance.
- Created and maintained SOPs for handling premium branded merchandise, enhancing team efficiency and training consistency.
Education
Associates Degree in Radiologic Technology - Radiologic Technology
Brookhaven College
05-2027
High School Diploma -
Thomas Jefferson High School
05.2018
Skills
- Customer service
- Microsoft Office
- Data entry
- Time management
- Attention to detail
- Relationship building
- Bilingual - Spanish
- EMR's and CRM's Experience
- Tableau
- Workplace safety
Certification
CPR and First Aid Certification
Timeline
Outreach and Engagement Associate
Imagine Pediatrics
11.2023 - 03.2025
Patient Reception Specialist
Village Medical
03.2022 - 11.2023
Patient Representative
CareNow Urgent Care
06.2019 - 03.2022
Chiropractor Assistant
Acupuncture and Integrated Healthcare
09.2018 - 06.2019
Warehouse Operations Associate
Archway
05.2018 - 09.2018
High School Diploma -
Thomas Jefferson High School
Associates Degree in Radiologic Technology - Radiologic Technology
Brookhaven College
Similar Profiles
Suzanne KleiberSuzanne Kleiber
Office Coordinator at Imagine PediatricsOffice Coordinator at Imagine Pediatrics
Madison LevineMadison Levine
Clinical Director, Behavioral Health at Imagine PediatricsClinical Director, Behavioral Health at Imagine Pediatrics
Maricela EscobedoMaricela Escobedo
Outreach and Engagement Associate at Imagine PediatricsOutreach and Engagement Associate at Imagine Pediatrics
Jeremiah GipsonJeremiah Gipson
Delivery Driver at Universal Logistics Holdings Inc.Delivery Driver at Universal Logistics Holdings Inc.
Lindsey MadewellLindsey Madewell
Assistant Spa and Boutique Manager at Dr. Barbara SturmAssistant Spa and Boutique Manager at Dr. Barbara Sturm