Maricela Flores Tapia

• Led the hiring and comprehensive training of new staff, enhancing team performance and service quality.
• Payments, schedules, payroll assistance and inventory of equipment and supplies.
• In charge of all services such as Uber eats, DoorDash and others.
• In charge of the social media.
• Expertly mediated staff disputes, fostering a collaborative and positive work environment.
• Adapted to various roles as needed, ensuring seamless operations and customer service.

• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Assisted customers over the phone regarding store operations, product information and order placement.

•Performing Barista services

•Manager assistance when needed

• Delivered high level of customer service to patrons using active listening and engagement skills

• Collected payments and provided accurate change.
• Balanced daily transactions on a computerized point-of-sale system.
• Performed opening and closing procedures including counting cash drawers and preparing deposits
• Followed established protocols and made smoothies according to company
• Took initiative in resolving customer complaints in a professional manner.
• Maintained open lines of communication with supervisors and coworkers for smooth store operations.