Maricela Gaxiola-Lopez
Corona,Ca
Summary
I am interested in a position where they seek an ambitious and career-conscious person. Where acquired skills and education will be utilized toward continued growth and advancement. I am always looking to learn new things and believe there is always room to further enhance my abilities and growth. I am a very positive and reliable person, I am ethical, trustworthy, and responsible. I am a team player and lead by example. I am very knowledgeable, and I use my educational knowledge as reference to complete assignments as well as my previous and current experience. I possess excellent professional writing and verbal communication skills, and I am able communicate with all levels of management, staff and with both internal and external clients. I am bilingual, fluent in English and Spanish. Proficient in Case Management, Safety, Cal-Saws and MEDS Program, QUEST, IEVS, PVS, SAVES, Task Pal, Accounts Payable, Accounts Receivable, Microsoft, Word, PowerPoint, Outlook, Access, Excel, Windows XP, Internet Explorer, QuickBooks, Financial 2000, Laser Fiche, Vector Solutions, Best Net, Compass Edu, Customer Service, Bookkeeping (10-Key), Research, Payroll & Benefits, Records Management, Business Communication ( Oral and Written) Business English and Math, Telephone Techniques, Office Equipment, Budgeting Purchasing, Presentation, Keyboarding, Typing 50-60 wpm, Bilingual Ability (speak, read, write). I have experience in SAS, Power BI, Oracle, People soft, and Oasis. I am motivated and always willing to learn and take on new challenges and assignments. I believe in the integrity of the Organization and strive to grow and provide the utmost service and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Payroll Technician
San Bernardino County Superintendent of Schools
01.2024 - Current
- Use various accounting software applications to process complex payroll transactions, interpret and apply federal and state laws relating to payroll processing; I apply knowledge of financial and general office policies and procedures; methods, practices and terminology used in payroll and statistical record keeping. Exercise sound judgment, interpret and communicate policies and procedures, maintain accurate financial records, perform mathematical calculations with speed and accuracy, meet deadlines, work, and communicate effectively with a variety of individuals and groups. Calculate, audit, and reconcile payroll for classified, certificated and substitute employees. I use proper payroll coding to ensure accurate reporting of compensation to CalPERS, CalSTRS and other retirement systems; I perform complex calculations and audits related to personnel changes; prepare and maintain system payroll calendars. Research and apply organizational policies and labor agreements; assist with leave advancement and posting of employee leave activity and resolve complex payroll issues. Collaborate and coordinate with various departments and agencies to complete payroll transactions. Develop and prepare various forms and correspondence and assist employees by researching, answering questions, and addressing concerns. Develop and maintain files, spreadsheets and records and train staff on payroll procedures.
Substitute Teacher
Ontario Montclair School District
04.2023 - 01.2024
- Provides an educational program in the absence of the regularly assigned teacher. Teaches reading, language arts, social studies, mathematics, science, health, art, physical education, and music to pupils, utilizing the accepted course of study and other appropriate learning activities. May teach a foreign language to sixth grade pupils. Instructs pupils in citizenship, basic communication skills, and other general elements of the course of study specified in state law and administrative regulations and procedures of the school district. Provides planned learning experiences to motivate pupils and best utilizes the available time for instruction. Follows and/or develops lesson plans as needed, and instructional materials and provides individualized and small group instruction to adapt the curriculum to the needs of each pupil. Establishes and maintains standards of pupil behavior needed to achieve a functional learning atmosphere in the classroom. Evaluates pupils’ academic and social growth, keeps appropriate records, prepares progress reports, and communicates with parents on the individual pupil’s progress, as needed. Identifies pupil needs and cooperates with other professional staff. Insures a comfortable room environment through control of heating, lighting, and ventilation to the extent possible. Supervises pupils in out-of-classroom activities during the assigned workday. Administers group standardized tests in accordance with district testing program, as needed. Participates in curriculum and other developmental programs within the school of assignment and/or on a district level, when on long-term assignments. May plan and coordinate the work of aides, teacher assistants, and other paraprofessionals. Performs basic attendance accounting and business services as required. Develops weekly lesson plans and supplementary materials compatible with the basic instructional philosophy and curriculum of the district, when on long-term assignments Provides students with the opportunity to partake in daily patriotic observance. Monitors classroom environment to ensure clean and safe conditions exist, notifying principal of any unclean or unsafe classroom conditions. Makes travel and hotel arrangements for conference attendance as needed. Assists faculty, staff and students during emergency evacuation and fire drills. Assists with coordinating special events, coordinates and plans for picture days; assists with fundraisers as needed. Compose correspondence from brief instructions. Maintain sensitive and confidential information. Use tact, discretion, and diplomacy in dealing with sensitive situations and concerned parents, guardians, students, and others.
Eligibility Supervisor McFresh
County of Riverside-DPSS
10.2020 - 04.2023
- Supervise Medi-Cal and Cal-Fresh Intake/Continuing units and assist with customers in the lobby and on the phone. While being the In-Charge in the absence of the Regional Manager, I am responsible for ensuring that employees are aware of and adhere to the provisions of the Code of Conduct and the Compliance Program. Provide a safe and reliable environment for staff and customers. I have maintained compliance files, implemented revised policies and procedures and Department Memorandums. I attend to and handle all urgent matters relating to customers and staff. Maintain centralized Compliance Files, update program activity, and plan, assign, and supervise the work of a unit of Eligibility Technicians engaged in eligibility determination and grant maintenance functions. Maintain employee attendance records, reconcile employee time, review, approve, and submit time sheets to payroll. Participate in the training and development of Eligibility Technicians and other staff; hold group or individual conferences with subordinate staff members to discuss or interpret departmental rules, regulations, and policies. Review and determine workload priorities to enable timely completion of tasks while monitoring work performance and supporting training. I Assign duties and examine work for accuracy, timeliness, and conformance to department standards. taken and issued the Strength Finders Q12 assessment. I conduct team building activities and training. Model, maintain, and promote customer service skills and standards. Confer with assigned workers and provide supervision on the more difficult eligibility problems; review the quantity and quality of work performed by workers in the unit. Direct and assist staff in conflict resolution, Initiate disciplinary action when necessary. I possess excellent professional writing and verbal communication skills, and the ability to communicate with all levels of management, staff, and external clients. I collaborate with other supervisors in coordinating the activities of professional and technical staff; assist workers in identifying problems requiring referral to the social services section, such as the client’s inability to manage individual/personal affairs. Take part in studies or research projects; interview complainants and adjust if necessary. Develops and maintains databases and spreadsheets; collects, queries, organizes, and analyzes data; develops and prepares a variety of reports and correspondence; assists with distribution and receipt of records and reports. Receive and prepare correspondence; prepare and review financial reports relating to department funding. I have executed cost containment, scheduling, payroll, and operational activities. Interpret government laws and regulations; research and abstract technical data and detailed explanations of laws, policies, and procedures to resolve operational problems; establish and maintain effective working relationships; speak and write effectively. Analyze and make recommendations for the solution of problems relating to organization, procedure, program, budget, or personnel. Review a variety of case file material, reports, forms, and records for accuracy, completeness, and compliance with applicable county ordinances. Coordinate and oversee hearing calendar for cost recovery. Perform Spanish translations, assists in the revision, updating and maintenance of the County of Riverside policies and administrative regulations and make recommendation to be more efficient. Provide support functions to managers and professional accounting staff in accomplishment of special projects. Provide information to the public or agency representatives in situations where judgment and interpretation of departmental policies and regulations are required. Apply federal, state, and local laws, regulations, and procedures accordingly. I participate in the interviewing process through Cangrade as well as in person interviewing panels. I am part of the hiring process by contacting candidates, providing all starting information, and conducting terminations, as needed.
- Department of Public Social Services / Self Sufficiency
Training Officer
County of Riverside-DPSS
10.2018 - 10.2020
- Develop, coordinate, and conduct one or more phases of a staff development and training program; conducts orientation training to acquaint new employees with departmental organization and procedures. Coordinates with professional staff or subject matter specialists in developing and conducting training, developing training program policies, identifying training needs, structuring content and sequence of training, selecting relevant training methods and materials, developing out-service training, and evaluating training program results. Develops specialized training to meet needs of agency staff; consults with administrative and supervisory staff to evaluate the effectiveness of training programs. Assists in the development and implementation of activities, projects, events, and professional development. Coordinates training schedule with departmental operations. Stimulates employee interest in self-development. Develops and prepares audiovisual aids, training courses, syllabus, manuals, curriculum, and other staff development materials; develops, prepares, and distributes handbooks, newsletters, and bulletins for employee information and interest. Conduct needs assessment and development of new training courses to meet organizational needs. Excellent skills in delivering training programs, skills in training and development of employees. Plans, monitors, organizes, and delivers exceptional training to staff both in person classroom setting and virtual. Plan, coordinate, and facilitate graduation ceremony for Eligibility Technicians; processes and distribute certificates for program upon completion of induction training. Possess analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills. Ability to interpret, understand, and explain policies and procedures. Possess excellent written and verbal communication skills. Over 15 years’ experience presenting in group settings as well as individual settings. Possess the ability to provide training and development in all settings of an organization.
- Department of Public Social Services / Self Sufficiency
Eligibility Supervisor / In Charge
County of Riverside-DPSS
09.2015 - 10.2018
- Supervise Medi-Cal and Cal-Fresh Intake/Continuing units and assist with customers in the lobby and on the phone. While being the In-Charge in the absence of the Regional Manager, I am responsible for ensuring that employees are aware of and adhere to the provisions of the Code of Conduct and the Compliance Program. Provide a safe and reliable environment for staff and customers. I have maintained compliance files, implemented revised policies and procedures and Department Memorandums. I attend to and handle all urgent matters relating to customers and staff. Maintain centralized Compliance Files, update program activity, and plan, assign, and supervise the work of a unit of Eligibility Technicians engaged in eligibility determination and grant maintenance functions. Maintain employee attendance records, reconcile employee time, review, approve, and submit time sheets to payroll. Participate in the training and development of Eligibility Technicians and other staff; hold group or individual conferences with subordinate staff members to discuss or interpret departmental rules, regulations, and policies. Review and determine workload priorities to enable timely completion of tasks while monitoring work performance and supporting training. I Assign duties and examine work for accuracy, timeliness, and conformance to department standards. taken and issued the Strength Finders Q12 assessment. I conduct team building activities and training. Model, maintain, and promote customer service skills and standards. Confer with assigned workers and provide supervision on the more difficult eligibility problems; review the quantity and quality of work performed by workers in the unit. Direct and assist staff in conflict resolution, Initiate disciplinary action when necessary. I possess excellent professional writing and verbal communication skills, and the ability to communicate with all levels of management, staff, and external clients. I collaborate with other supervisors in coordinating the activities of professional and technical staff; assist workers in identifying problems requiring referral to the social services section, such as the client’s inability to manage individual/personal affairs. Take part in studies or research projects; interview complainants and adjust if necessary. Develops and maintains databases and spreadsheets; collects, queries, organizes, and analyzes data; develops and prepares a variety of reports and correspondence; assists with distribution and receipt of records and reports. Receive and prepare correspondence; prepare and review financial reports relating to department funding. I have executed cost containment, scheduling, payroll, and operational activities. Interpret government laws and regulations; research and abstract technical data and detailed explanations of laws, policies, and procedures to resolve operational problems; establish and maintain effective working relationships; speak and write effectively. Analyze and make recommendations for the solution of problems relating to organization, procedure, program, budget, or personnel. Review a variety of case file material, reports, forms, and records for accuracy, completeness, and compliance with applicable county ordinances. Coordinate and oversee hearing calendar for cost recovery. Perform Spanish translations, assists in the revision, updating and maintenance of the County of Riverside policies and administrative regulations and make recommendation to be more efficient. Provide support functions to managers and professional accounting staff in accomplishment of special projects. Provide information to the public or agency representatives in situations where judgment and interpretation of departmental policies and regulations are required. Apply federal, state, and local laws, regulations, and procedures accordingly. I participate in the interviewing process through Cangrade as well as in person interviewing panels. I am part of the hiring process by contacting candidates and providing all starting information and conducting terminations, as needed.
- TAMD- Temporary Assistance Medi-Cal
Eligibility Technician II
County of Riverside-DPSS
09.2010 - 09.2015
- Determine initial and continuing eligibility for one or more public social service assistance programs in accordance with established procedures; perform complex and specialized eligibility work such as evaluation, investigation, and justification of eligibility determinations; refer applicants and recipients who appear to be in need of social services to the appropriate social work staff members; and perform other duties as required. Interviews applicants for and recipients of one or more aid categories to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services or in private. homes, hospitals, nursing homes, and other locations outside of the Department; obtains pertinent information concerning such items as income, property, other financial resources, and financial obligations/debts from applicants and recipients; obtains additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews. Determines eligibility in accordance with established procedures; dictates or records information for case records. Interprets program regulations and other pertinent material to applicants, recipients, and the general public. Computes amount of grant authorized and perform other similar required computations. Prepares and maintains other documents associated with the eligibility determining process. On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refers all applicants and recipients who appear to need social services to designated social work staff members after completing the appropriate referral forms.
- TAMD- Temporary Assistance Medi-Cal
Eligibility Technician I
County of Riverside-DPSS
10.2009 - 09.2010
- Determine initial and continuing eligibility for one or more public social service assistance programs in accordance with established procedures; perform complex and specialized eligibility work such as evaluation, investigation, and justification of eligibility determinations; refer applicants and recipients who appear to be in need of social services to the appropriate social work staff members; and perform other duties as required. Interviews applicants for and recipients of one or more aid categories to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services or in private. homes, hospitals, nursing homes, and other locations outside of the Department; obtains pertinent information concerning such items as income, property, other financial resources, and financial obligations/debts from applicants and recipients; obtains additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews. Determines eligibility in accordance with established procedures; dictates or records information for case records. Interprets program regulations and other pertinent material to applicants, recipients, and the general public. Computes amount of grant authorized and perform other similar required computations. Prepares and maintains other documents associated with the eligibility determining process. Based on observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refers all applicants and recipients who need social services to designated social work staff members after completing the appropriate referral forms.
- TAMD- Temporary Assistance Medi-Cal
Office Assistant II
County of Riverside-DPSS
11.2008 - 05.2009
- My primary duties are to pend applications; I process the applications for food stamps, medical, and cash aid; these applications are brought in by applicants and recipients of one or more aid categories and I assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based. I review the application for any errors or left out information then I process them in the C-IV system. Based on observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refers all applicants and recipients who need social services to designated social work staff members after completing the appropriate referral forms. I perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology, I prepare and process materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology, and various applicable laws to obtain the necessary data. Assist the public by referring them to sources of information, giving out standard forms and explaining how to complete them, and answering requests for factual information by consulting various available sources as well as giving information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required. Inserts and extracts materials from subject matter files, classifies material by nature of subject matter, and prepares new file folders as needed. Maintain informational or operational records; answer telephone calls and assist callers by providing information, taking messages, or routing calls to others. May verify the accuracy of information entered, and correct errors in transmission; make computer inquiries to retrieve information and to print reports. I serve as a receptionist and schedule appointments.
- TAMD- Temporary Assistance Medi-Cal
Partnership
Yesenia’s Trucking
01.2002 - 07.2007
- Provide a safe and reliable transportation environment that serves all carriers, people, and staff. I performed all aspects of customer and office support, including typing correspondence, reports, memoranda, legal case records, and documents, orders, payrolls, from rough drafts, marginal notes, or general instructions. Scheduled appointments and relieved supervisor of administrative details, such as, checking time and attendance reports and approving purchase requisitions; assisted in carrying out administrative policies and procedures. Took and transcribed dictation from voice recording, took and typed minutes of meetings. Assembled information from various sources and arranged into proper format: proofread written materials to identify errors in punctuation, spelling, and grammar; sets up and maintains office files, records, and indexes. Provided general information to office and telephone callers and/or refers them to appropriate party; maintained control files to monitor the status and expedite the completion of staff assignments. May supervise staff located in multiple locations. May represent the Department at meetings, conferences, and training programs related to employment and work search programs. Prepares or supervises the preparation of reports, memoranda, correspondence, research, and special studies. Develops, coordinates, and conducts one or more phases of a staff development and training program; conducts orientation training to acquaint new employees with departmental organization and procedures. Coordinated time, place, and participant arrangements for meetings. Sorted screened, prioritized, and routed incoming mail; Maintained office supply inventory and orders supplies. Stimulates employee interest in self-development. May train or orient new employees; May provide lead or full supervision of a small clerical unit; Able to effectively communicate orally and in writing, able to facilitate team building, understand computer technology, poses strong customer service skills, able to manage conflict, schedules and facilitates work groups. Provides vacation and temporary relief as required. Generated weekly, monthly, reconciliation and billing reports. Manage all accounts receivable for the entire office. I was responsible for the payment of all invoices to our vendors; I was also responsible for the writing of contracts for vendors that we did sub-contract work for. I received or issued payments. I contacted other vendors, and individuals for routine billing or any other information that was needed. I reviewed invoices that came in for accuracy and matched them to my records on file, such as receipts of delivery. I maintained a record of outstanding invoices or billing that were needed, I processed accounts receivable as the jobs were completed. I maintained all cash transactions including checks and balances. I prepared all cash and checks for bank deposit. I maintained a record of working hours and processed them weekly for billing. Initiated customer calls and performed data entry. Built rapport with customers through effective and precise communication, assisted customers with inquiries and provided all pertinent information. Researched accounts, answered questions, and collaborated with new customers and vendors. Diligently researched requests, checked availability, and, if necessary, recommended alternative products. Completed and filed all correspondence and invoice orders. I utilized formerly recorded material to create new documents or files, incorporating all revisions; independently set up formats for reports, files, letters, and dual and multi-column documents. Designs or revises office forms; Took and transcribed dictation from voice recording, assembled information from various sources and arranged into proper format; provided general information to telephone callers. I communicated information clearly and accurately. I seek out additional responsibilities beyond the normal scope of the job. I performed a variety of General Human Resources support work, which included verifying, auditing, and processing the benefit program payables and pay in accordance with company policies and procedures and labor contract provisions; resolved billing errors and discrepancies with providers. Maintained benefit plan records and related files. May periodically be assigned to meet with employees to provide information and general assistance regarding personnel policies, procedures, processes and related matters and benefits. Prepare and maintain confidential employee health, medical, financial records, develop informational reports and statistics related to Human Resource issues, policies, and procedures; performs labor related research, conducts studies as assigned; drafts a variety of reports, memoranda and other materials.
Education
Master’s Degree - Business and Human Resource Management
Azusa Pacific University
Master’s Degree - Public Administration
California Baptist University
Bachelor’s Degree - Psychology
University of Phoenix
Certificate - Effective Supervision
California State Polytechnic University, Pomona
Notary Public Certificate - undefined
Secretary of State of California
Skills
- Thirty years of experience in effective supervision and management Ability to read, understand, and interpret policy and budgets as well as provide feedback on new PDSA’s (Plan-Do-Study-Act), policies, procedures, and memorandums Excellent professional writing and verbal communication skills, and the ability to communicate with all levels of management, staff, and external clients I have taken and issued the Strength Finders Q12 assessment, completed multiple training sessions of Strength Finders, Organizational Training, and Train the Trainer Ability to read, write, and translate reports effectively Proficient in Case Management, Safety, C-IV, CalSaws and MEDS Program, QUEST, IEVS, PVS, SAVES, Task Pal, Microsoft Edge, Chrome, Internet Explorer, ADP, Financial 2000, Vector Solutions, Laser Fiche, Accounts Payable, Accounts Receivable, Compass EDU, Oracle, People Soft, SAS, Power BI, Microsoft, Word, PowerPoint, Outlook, Access, Excel, Windows XP, Internet Explorer, QuickBooks, Customer Service, Bookkeeping (10-Key), Research, Payroll & Benefits, Records Management, Business Communication (Oral and Written) Business English and Math, Telephone Techniques, Office Equipment, Budgeting Purchasing, Presentation, Keyboarding, Typing 50-60 wpm, Bilingual Ability (speak, read, write)
Timeline
Payroll Technician
San Bernardino County Superintendent of Schools
01.2024 - Current
Substitute Teacher
Ontario Montclair School District
04.2023 - 01.2024
Eligibility Supervisor McFresh
County of Riverside-DPSS
10.2020 - 04.2023
Training Officer
County of Riverside-DPSS
10.2018 - 10.2020
Eligibility Supervisor / In Charge
County of Riverside-DPSS
09.2015 - 10.2018
Eligibility Technician II
County of Riverside-DPSS
09.2010 - 09.2015
Eligibility Technician I
County of Riverside-DPSS
10.2009 - 09.2010
Office Assistant II
County of Riverside-DPSS
11.2008 - 05.2009
Partnership
Yesenia’s Trucking
01.2002 - 07.2007
Master’s Degree - Public Administration
California Baptist University
Bachelor’s Degree - Psychology
University of Phoenix
Certificate - Effective Supervision
California State Polytechnic University, Pomona
Notary Public Certificate - undefined
Secretary of State of California
Master’s Degree - Business and Human Resource Management
Azusa Pacific University
Training
October 2009 - January 19, 2010 Participated and Completed an Eligibility Technician Induction Training consisting of formalized class training and on-the-job training which would give instruction to learn the typical duties performed by the journey level classes.