Maricela Gonzalez
Lakeland
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Office Manager
Granite 4 Less
Lakeland
01.2023 - 02.2025
- Duties include completing orders and payments for the day on QuickBooks, and providing customer service in-store and over the phone. Maintaining office files and payment records. Resolved customer inquiries and complaints requiring management-level escalation. Maintaining office files and payments records. Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Machine Operator
Williams and Williams Inc.
Lakeland
08.2019 - 09.2022
- Duties include two leather machines, completing orders for the day, Customer Service in store and over the phone and with orders and payments. Assisting in any other administrative duties, such as printing orders and processing payments on QuickBooks, PayPal, and in-store. Verified production orders prior to starting set-up. Collaborate with other departments when necessary for successful completion of projects. Conducted regular safety audits to identify potential hazards or risks within working environment.
Office Coordinator
The Hand Rehabilitation Center of Florida
Lakeland
02.2018 - 04.2019
- Duties include preparing patients records for procedure, confirm appointments and going over all consents with patients, collection of patients co pays. Obtaining insurance verifications and authorizations for all procedures and Therapy treatments. Registering all patients that enter into office system. Assisting therapists with any Therapy treatments. Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Registrar
Bartow Regional Medical Center
Bartow
12.2014 - 06.2016
- Duties include preparing patients records for procedure, confirm appointments and going over all consents with patients, collection of patients co pays. Obtaining insurance verifications and authorizations for all procedures and surgeries. Registered patients that come in to the ER. Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system. Supported healthcare applications by monitoring security, performance and reliability.
Registrar
Methodist Stone Oak Hospital
San Antonio
01.2014 - 09.2014
- Duties include preparing patients acct. for procedure, confirm appointments and going over all consents with patients, collection of patients co pays. Obtaining insurance verifications and authorizations for all procedures and surgeries. Registering all patients that enter the hospital for in or outpatient procedures. Registering patients that come in to the ER.
Accounts Receivable Clerk/Collections Agent
Barefoot Dreams Inc.
Agoura Hills
03.2006 - 01.2011
- Answering phone systems, Assisting Customers with their accounts and collecting payments. Prepared and made bank deposits. Sent out collection letters and made collection calls. Kept company and customer records up to date. Assist Company Controller with any other assignments.
Education
Vocational - Medical Administration
Bryman College
Reseda, CA05-2006
High School Diploma -
Chatsworth High School
Chatsworth, CA05-2002
Skills
- Computer Literate
- Office management
- Organizational skills
- Payroll and budgeting
- Office administration
- Payment processing
- 40 WPM typing speed, 10 Key by touch
- Patient registration
- Insurance verification and authorizations
- Electronic health records
- Customer service
- Medical coding
- Patient flow management
- Patient demographics
- Healthcare billing
- Medical office management
- Medical records management
- Patient screening
- Data confidentiality
- Medical office software
- ICD-10 coding
- Regulatory compliance
- Data entry efficiency
- QuickBooks accounting
- Accounts payable and receivable
- Customer service and engagement
- Bilingual communication
- Spanish fluency
Timeline
Office Manager
Granite 4 Less
01.2023 - 02.2025
Machine Operator
Williams and Williams Inc.
08.2019 - 09.2022
Office Coordinator
The Hand Rehabilitation Center of Florida
02.2018 - 04.2019
Registrar
Bartow Regional Medical Center
12.2014 - 06.2016
Registrar
Methodist Stone Oak Hospital
01.2014 - 09.2014
Accounts Receivable Clerk/Collections Agent
Barefoot Dreams Inc.
03.2006 - 01.2011
Vocational - Medical Administration
Bryman College
High School Diploma -
Chatsworth High School
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