Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Maricela Gonzalez

Mundelein,IL

Summary

Passionate professional with extensive experience in customer service and healthcare environments. Proven ability to foster client loyalty and improve patient satisfaction through effective communication and compassionate care. Skilled in multitasking and managing time efficiently in fast-paced environments, ensuring that both customer and patient needs are met promptly.

Demonstrates effective communication and negotiation skills.

Proven ability to multitask and manage time efficiently in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CNA

Thrive of Lake County
Mundelein, IL
01.2024 - Current
  • Ensured clean, safe patient environment by adhering to infection control policies.
  • Responded promptly to patient call lights and requests with appropriate actions.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Reported changes in patient conditions to registered nurses and physicians without delay.
  • Observed and documented physical or emotional changes in patients for medical staff review.
  • Facilitated patient ambulation and transfers using proper body mechanics.
  • Monitored food intake and output as directed by nursing staff.
  • Record inputs and outputs.
  • Provided care for hospice patient, including cleaning trachea tubes and emptying stoma bags.

Certified Lead Pawn Broker

Ezpawn
Arlington Heights, IL
08.2013 - Current
  • Processed payments and deposits, handling large cash transactions efficiently.
  • Cultivated customer relationships, generating sales opportunities through targeted assistance.
  • Documented loan and sale transactions, recording model numbers, brands, and customer contact details.
  • Clarified store policies and procedures for customers while addressing inquiries about loan terms.
  • Managed pricing, tagging, and resale of unclaimed items within designated timeframes.
  • Evaluated items, including jewelry, to assess value and verify authenticity.
  • Provided prompt, knowledgeable service to customers purchasing or returning merchandise.
  • Trained new employees on store procedures, offering ongoing coaching for task prioritization.

Shift Manger

Taco Bell
07.2009 - 08.2013
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Documented receipts, employee hours and inventory movement.
  • Managed daily cash intake by counting out registers and tabulating profits.

Education

Some College (No Degree) - Nursing

College of Lake County
Grayslake, IL

Some College (No Degree) - CNA

Career Options Inc.
Park Ridge, IL

Skills

  • Flow management
  • Negotiation skills
  • Inventory coordination
  • Business acumen
  • Pricing strategies
  • Effective communication
  • Trustworthiness
  • Training and coaching
  • Problem solving
  • Adaptability
  • Team collaboration
  • Decision making
  • Customer service
  • Patient care
  • Infection control
  • Assistance with ADLs
  • Time management
  • Employee training
  • Flexibility
  • Basic life support
  • Dressing assistance
  • Emotional support
  • Patient transfers
  • Bathing assistance
  • Lifting and transferring
  • Toileting assistance
  • Multitasking and organization

Certification

Basic Life support active until 10/2024

CNA certification

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

CNA

Thrive of Lake County
01.2024 - Current

Certified Lead Pawn Broker

Ezpawn
08.2013 - Current

Shift Manger

Taco Bell
07.2009 - 08.2013

Some College (No Degree) - Nursing

College of Lake County

Some College (No Degree) - CNA

Career Options Inc.

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