Maricela Hurtado
Moxee,WA
Summary
Dynamic and ethical professional with a proven track record at CDWA, where I excelled in client confidentiality and problem-solving. Demonstrated exceptional customer service by improving client outcomes and satisfaction. Skilled in multitasking and collaboration, I fostered strong relationships and coordinated care, significantly enhancing client well-being and self-sufficiency. Professional IP with strong experience in providing personalized support and care. Adept at creating and maintaining safe, nurturing environment for clients. Highly focused on collaboration, reliability, and adaptability to meet changing needs. Skilled in patient care, communication, and time management, ensuring client well-being and satisfaction. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Recent foundational knowledge, hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
23
23
years of professional experience
Work History
Individual Provider
CDWA
01.2002 - Current
- Interpreted and explained treatment and benefit programs to clients.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved client outcomes by implementing individualized plan management plans tailored to their specific needs.
- Developed strong working relationships with multidisciplinary team members.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated successful client transitions from hospitalization to community-based care through coordinated discharge planning.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
- Participated in professional development and training opportunities to enhance clinical skills.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with other professionals to plan and coordinate care for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained open communication by presenting regular updates on project status to supervisors.
- Assisted with daily living activities, running errands, and household chores.
Education
GED -
Yakima Valley Community College
Yakima, WA01-1995
Skills
- Exceptional Customer Service
- Professionalism and Ethics
- Client Confidentiality
- Goal-Oriented
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Multitasking Abilities
- Mortgage Knowledge
- Loan Application Preparation
Languages
Spanish
Native or Bilingual
Timeline
Individual Provider
CDWA
01.2002 - Current
GED -
Yakima Valley Community College
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