Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARICELA JAIMES

5355 NW 30 TH AVE MIAMI ,FL

Summary

Detail-oriented housekeeping professional recognized for exceptional customer service and strong team collaboration. Skilled in training coordination and maintaining housekeeping standards, committed to enhancing guest experiences and resolving customer concerns effectively. Detail-oriented housekeeping professional with a proven track record in customer service and complaint resolution, enhancing guest satisfaction while maintaining high housekeeping standards.

Overview

16
16
years of professional experience

Work History

housekeeping

Dennis A Richard
Miami Beach, FL
02.2022 - 07.2024
  • Created reports detailing daily tasks performed by housekeeping personnel.
  • Responded promptly to requests from guests regarding housekeeping needs.
  • Maintained a clean working environment through regular housekeeping duties.
  • Performed housekeeping duties such as laundry

Houskeeping FISHER ISLAND

MURRAY DESINGN
Miami BEACH , FL
01.2020 - 02.2022
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Housekeeping Supervisor

CASTLE GROUP MIAMI FLORIDA
Miami Beach, FL
12.2019 - 07.2020
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.
  • Worked effectively in team environments to make the workplace more productive.

HOUSKEEPING STAR SLAND

2 WEST STAR
Miami Beach, FL
08.2017 - 11.2019

. I Do every space in the home in detail.

. Always work to have a good organization

.Work as a team respecting each person criteria

HOUSEKEEPING

VERA CASTEL SERVICE
MIAMI BEACH , FL
06.2016 - 07.2017
  • Recognized by management for providing exceptional customer service.
  • Managed household errands and other essential duties.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

HOUSEKEEPING

NAZARA POSADA
VENEZUELA , RUBIO
02.2008 - 07.2015
  • Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Handled customer complaints in a courteous manner while ensuring satisfaction.

Education

High School Diploma -

UNIDAD EDUCATIVA CANEA
VENEZUELA

UNIVERSITY VENEZUELA

Skills

  • Attention to detail
  • Customer service
  • Team collaboration
  • Housekeeping standards
  • Inventory management
  • Problem resolution
  • Task prioritization
  • Report creation
  • Communication skills

Languages

Spanish
Professional
English
Limited

Timeline

housekeeping

Dennis A Richard
02.2022 - 07.2024

Houskeeping FISHER ISLAND

MURRAY DESINGN
01.2020 - 02.2022

Housekeeping Supervisor

CASTLE GROUP MIAMI FLORIDA
12.2019 - 07.2020

HOUSKEEPING STAR SLAND

2 WEST STAR
08.2017 - 11.2019

HOUSEKEEPING

VERA CASTEL SERVICE
06.2016 - 07.2017

HOUSEKEEPING

NAZARA POSADA
02.2008 - 07.2015

High School Diploma -

UNIDAD EDUCATIVA CANEA

UNIVERSITY VENEZUELA