Maricela Lenarz
Esparto,CA
Summary
Accomplished Store Manager with a proven track record at Ross Stores, Inc, enhancing operational efficiency and customer satisfaction. Expert in cash management and problem-solving, adept at multitasking and fostering team growth. Significantly improved financial accuracy and staff performance through strategic thinking and effective leadership.
Overview
11
11
years of professional experience
Work History
Store Manager
Ross Stores, Inc, Los Angeles Buying Office
06.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Manager
Walmart
11.2013 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Bachelor Of Accounting - Accounting
Strayer University
Alexandria, VASkills
- Problem-Solving
- Multitasking and Organization
- Cash Management
- Strategic thinker
- Payroll Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Ross Stores, Inc, Los Angeles Buying Office
06.2021 - Current
Assistant Manager
Walmart
11.2013 - 06.2021
Bachelor Of Accounting - Accounting
Strayer University
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