Maricela Mestas
La Puente,CA
Summary
Professional Customer Service Representative with experience handling sensitive client information and with complaint management. Resolution oriented, attention to detail, and motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Uber & Lyft Driver
Uber And Lyft
09.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Safety Coordinator
Amazon
07.2022 - 05.2025
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problemsolving.
- Recognized, documented, and advised on removal of hazards.
- Conducted safety audits and investigated plant quality issues.
- Recommended changes to company culture to improve safety and meet changing demands.
Quality Control Lead
LuLaRoe
10.2016 - 06.2018
- Completed visual inspections on a continuous basis.
- Wrote detailed reports outlining performance, quality and defect rates.
- Created spreadsheets to improve inventory management and accuracy.
- Improved communication efficiency between departments.
- Supervised, directed and trained warehouse staff members in daily tasks.
Logistics Coordinator
TopOcean Consolidation
07.2009 - 08.2013
- Oversaw scheduling for the day-to-day activities of 15-20 drivers.
- Forecasted manpower requirements based on daily workload.
- Communicated with floor managers to determine merchandise placement.
- Evaluated operations records, made scheduling adjustments to maximize efficiency.
- Resolved any issues with stingship lines to make sure freight was cleared for pickup.
- Monitored drivers for precise pickups and deliveries.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
Transportation Coordinator
TopOcean Consolidation
07.2007 - 07.2009
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
Education
Certificate - Small Business
Blinn College
College Station, TX01.2016
Certificate - Horticultural Technician
Texas A&M University
College Station, TX01.2015
Skills
- Problem solving
- Spanish fluency
- Positive attitude
- Active listening skills
- Attention to detail
- Safe driving practices
- Continuous improvement
- Teamwork and collaboration
Timeline
Safety Coordinator
Amazon
07.2022 - 05.2025
Uber & Lyft Driver
Uber And Lyft
09.2017 - Current
Quality Control Lead
LuLaRoe
10.2016 - 06.2018
Logistics Coordinator
TopOcean Consolidation
07.2009 - 08.2013
Transportation Coordinator
TopOcean Consolidation
07.2007 - 07.2009
Certificate - Horticultural Technician
Texas A&M University
Certificate - Small Business
Blinn College
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