Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARICELA Miller

Parker,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Shift Manager

Burger King
10.2022 - 02.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Appointment Setter

J.J's Residential Cleaning Services
08.2015 - 04.2018
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Entered daily data in computer systems and documented office activities.
  • Scheduled and confirmed appointments and meetings for management team.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Retail Sales Associate

Crozzbonez
01.2013 - 09.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Parker High School
Parker, AZ
05.2009

Skills

  • Business Analysis
  • Performance Motivation
  • Performance Appraisal
  • Shipment Preparation
  • Guest Relations
  • Handling Customer Complaints
  • High-Volume Environments
  • Social Media Platforms
  • Energetic and Enthusiastic
  • Guest Satisfaction
  • Goal Attainment

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

Burger King
10.2022 - 02.2023

Appointment Setter

J.J's Residential Cleaning Services
08.2015 - 04.2018

Retail Sales Associate

Crozzbonez
01.2013 - 09.2015

High School Diploma -

Parker High School

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MARICELA Miller