Maricela Moreno
Arlington,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I am bilingual and driven, any job suits me because I listen learn and perform.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Inspire Solar
Richardson, Texas
01.2024 - Current
- Assisted customers in making decisions about products or services offered by the company.
- Developed and maintained relationships with potential customers through phone conversations.
- Ensured that all customer data is kept confidential at all times.
- Followed up with customers after scheduled appointments were completed.
- Documented all activities related to appointment setting processes.
Waitress Trainer
Buffalo Bros
Fort Worth, Texas
02.2024 - 07.2024
- Recognized by management for providing exceptional customer service.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Evaluated waiter's performance through feedback forms and one-on-one meetings.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Reviewed servers' performance regularly by observing them interacting with customers during meal services.
Bartender
Pluckers Wing Bar
Arlington, TX
03.2022 - 01.2024
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
Assistant Manager
Wingstop
Arlington, TX
01.2019 - 02.2020
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Sylmar Charter High School
Sylmar, CA06-2019
Some College (No Degree) - Business Administration And Management
Tarrant County College District
Fort Worth, TXSkills
- Reservation Management
- Shift Scheduling
- Order Accuracy
- Salesmanship
- Coaching and Mentoring
- Upselling strategies
- Strong leadership
- Cash Handling
Timeline
Waitress Trainer
Buffalo Bros
02.2024 - 07.2024
Appointment Setter
Inspire Solar
01.2024 - Current
Bartender
Pluckers Wing Bar
03.2022 - 01.2024
Assistant Manager
Wingstop
01.2019 - 02.2020
High School Diploma -
Sylmar Charter High School
Some College (No Degree) - Business Administration And Management
Tarrant County College District