Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maricela Moreno

Arlington,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I am bilingual and driven, any job suits me because I listen learn and perform.

Overview

6
6
years of professional experience

Work History

Appointment Setter

Inspire Solar
Richardson, Texas
01.2024 - Current
  • Assisted customers in making decisions about products or services offered by the company.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Ensured that all customer data is kept confidential at all times.
  • Followed up with customers after scheduled appointments were completed.
  • Documented all activities related to appointment setting processes.

Waitress Trainer

Buffalo Bros
Fort Worth, Texas
02.2024 - 07.2024
  • Recognized by management for providing exceptional customer service.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Evaluated waiter's performance through feedback forms and one-on-one meetings.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.

Bartender

Pluckers Wing Bar
Arlington, TX
03.2022 - 01.2024
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Attended regular training sessions to stay updated on new products or trends.
  • Developed good working relationships with fellow employees through effective communication.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.

Assistant Manager

Wingstop
Arlington, TX
01.2019 - 02.2020
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.

Education

High School Diploma -

Sylmar Charter High School
Sylmar, CA
06-2019

Some College (No Degree) - Business Administration And Management

Tarrant County College District
Fort Worth, TX

Skills

  • Reservation Management
  • Shift Scheduling
  • Order Accuracy
  • Salesmanship
  • Coaching and Mentoring
  • Upselling strategies
  • Strong leadership
  • Cash Handling

Timeline

Waitress Trainer

Buffalo Bros
02.2024 - 07.2024

Appointment Setter

Inspire Solar
01.2024 - Current

Bartender

Pluckers Wing Bar
03.2022 - 01.2024

Assistant Manager

Wingstop
01.2019 - 02.2020

High School Diploma -

Sylmar Charter High School

Some College (No Degree) - Business Administration And Management

Tarrant County College District
Maricela Moreno