Maricela Nieto
Wichita Falls,TX
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, insurance authorizations, collecting copays, verifying insurance, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Dr. Jesus Ucol
Wichita Falls, TX
08.2016 - 03.2025
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Straightened up waiting room to maintain neat and organized space.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Participated in audits and quality assurance activities related to insurance verification.
- Implemented process improvements to enhance efficiency and accuracy of insurance verification.
- Submitted prior authorization requests to insurance companies when necessary.
- Experience with Allscripts/Veradigm, Payor Path, Medicaid websites, and Avility
Education
GED -
Harrell Accelerated Learning Center
Wichita Falls, TX05-2006
Skills
- Letter preparation
- Billing support
- Medical office administration
- Appointment scheduling
- Electronic medical records
- Typing and filing
- Co-payment collection
- Office administration
- Referral verification
- Telephone etiquette
- Patient relations
- Record processing
- HIPAA compliance
- EMR / EHR
- Paperwork coordination
- Insurance verification
- Records management
- Patient reception management
- Patient scheduling
- Reminder calls
- Front desk operations
References
- Lina Posey, 940-733-2821, Email: linaofwf@gmail.com- Previous co-worker
- Dr.Jesus Ucol and Mrs. Ucol 940-761-5437, Email: Eucol57@yahoo.com Previous employer and Office manager
Knowledge
- Bilingual-Spanish
Timeline
Medical Receptionist
Dr. Jesus Ucol
08.2016 - 03.2025
GED -
Harrell Accelerated Learning Center
Similar Profiles
Lucindy Gonzalez HernandezLucindy Gonzalez Hernandez
Respiratory Therapist at Oficina Dr. Wilfredo De JesusRespiratory Therapist at Oficina Dr. Wilfredo De Jesus
Eva Fernanda HernandezEva Fernanda Hernandez
Dental Assistant at Dr. Jesus GarciaDental Assistant at Dr. Jesus Garcia
Olivia WrightOlivia Wright
Ucol ECE Student at UcolUcol ECE Student at Ucol