MARICELA NUNGARAY
Madera,CA
Summary
Effective at maintaining current, accurate and organized files. Well-versed in working with individuals and agencies to gather documents and smooth case progress. Systematic and efficient with good multitasking skills and 20 years' experience in various fields. Proficient administrative professional experienced in data entry, document management and file preparation. Top-notch communicator with good time management and problem-resolution skills. Expertise in Microsoft Office, Word, Outlook, Calendar, Excel, Powerpoint, Share Point, and TIC System. Reliable with strong background managing document filing systems. Proven ability in organizing and categorizing paper-based and digital records for easy retrieval. Committed to providing excellent customer service and works well in both individual and team-based environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Supervising Case Records Technician
Valley State Prison
12.2020 - Current
- Completed database queries and generated reports.
- Created custom reports using database tools, providing valuable insights for management decision-making processes.
- Supported court proceedings by preparing accurate documentation packages for each scheduled hearing or trial.
- Enhanced departmental productivity with efficient management of high-volume incoming correspondence related to case records.
- Consistently met or exceeded performance expectations, demonstrating a strong commitment to quality work and attention to detail in all aspects of the position.
- Maximized use of available resources by thoroughly researching archived materials when searching for historical context or precedent related to current cases under review.
- Maintained confidentiality standards at all times, ensuring that sensitive information was only shared with authorized individuals on a need-to-know basis.
- Typed up correspondence, letters, and permanent records.
- Served as a reliable resource within the team, providing guidance on best practices for handling complex cases or unusual situations that arose during daily operations.
- Streamlined communication between departments by promptly distributing relevant case documents to appropriate personnel.
- Coordinated effectively with other departments to obtain necessary documentation for completing case files in a timely manner.
- Assisted with training new employees on proper procedures for managing case records, elevating overall team performance levels.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Added and updated records with current materials.
Office Technician- Associate Warden- Housing
Central California Women's Facility
06.2019 - 12.2020
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Developed comprehensive reports utilizing data analysis tools to provide insight into business performance metrics for management review.
- Assisted in planning and coordinating events such as conferences or workshops for both internal staff members and external guests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Collaborated with other departments to develop cohesive policies and procedures for a more effective prison system.
- Addressed internal grievances from both staff members and inmates promptly, resolving conflicts fairly and efficiently.
Officer Technician- Facility D Captain
Central California Women's Facility
06.2017 - 05.2019
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Office Technician-AW Business Services
Central California Women's Facility
09.2016 - 05.2017
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
- Developed comprehensive reports utilizing data analysis tools to provide insight into business performance metrics for management review.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Assisted in planning and coordinating events such as conferences or workshops for both internal staff members and external guests.
- Improved communication within the team by implementing a centralized project management system.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
Motor Vehicle Representative
Department Of Motor Vehicles- Fresno Call Center
04.2015 - 08.2016
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Provided support during special events or campaigns related to motor vehicle safety, promoting awareness of responsible driving practices among the community.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Researched information in municipal archives upon request of public officials or private citizens.
General Manager
Blast! Fitness
02.2012 - 06.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Transportation Assistant
Snyder Industries
08.2009 - 11.2011
- Analyzed expenditures and other financial information to develop plans and budgets for increasing profits and improving services.
- Reduced delivery times for improved customer satisfaction through effective communication with drivers and dispatchers.
- Partnered effectively with logistics departments in order to streamline interdepartmental communications that resulted in more cohesive teamwork and increased productivity.
- Multitasked effectively under high-pressure situations by managing multiple projects simultaneously without compromising attention to detail.
- Managed fleet maintenance schedules proactively to minimize downtime and maintain optimal vehicle performance.
- Negotiated contracts with carriers for favorable shipping rates that led to significant cost savings within the department budget allocation.
- Collaborated with warehouse staff for efficient loading and unloading procedures, reducing downtime between stops.
- Ensured compliance with federal regulations regarding weight limits, hours of service, and other safety protocol requirements for all drivers.
- Resolved transportation issues promptly, maintaining strong relationships with clients and vendors.
- Reviewed and filed paperwork related to transportation schedules and costs.
- Maintained detailed records of vehicle inspections and maintenance, contributing to a safe working environment.
- Coordinated schedules and communicated changes to customers.
- Worked closely with sales teams to coordinate product shipments in accordance with client demands and expectations accurately.
Operations Manager
Bally Total Fitness Corporation
04.2004 - 08.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Business English
Merced College
Merced, CA05.2018
English
Madera Community College
Madera, CA05.2018
Cooperative Work Experience Education
Merced College
Merced, CA05.2018
GED -
Madera High School
Madera, CA06.2003
Skills
- Records Management
- Court processes
- Decision Making and Prioritization
- Confidential Materials Handling
- Documentation and Recordkeeping
- Meticulous attention to detail
- Verbal and written communication
- Staff Training and Development
- Teamwork and Collaboration
- Customer Service
- Work Planning and Prioritization
- Training and Development
- Task Delegation
- Professional and Courteous
- Performance reviewing
- Office Support
- Accuracy and Precision
- Correspondence Management
- Fast Learner
- Dependable and Responsible
- Attention to Detail
- Organizational Skills
- Critical Thinking
- Microsoft Office
- Microsoft Excel expertise
- Data Entry
- Filing management
- Proactive Self-Starter
- Goods Storage and Tracking
Languages
Spanish
Timeline
Supervising Case Records Technician
Valley State Prison
12.2020 - Current
Office Technician- Associate Warden- Housing
Central California Women's Facility
06.2019 - 12.2020
Officer Technician- Facility D Captain
Central California Women's Facility
06.2017 - 05.2019
Office Technician-AW Business Services
Central California Women's Facility
09.2016 - 05.2017
Motor Vehicle Representative
Department Of Motor Vehicles- Fresno Call Center
04.2015 - 08.2016
General Manager
Blast! Fitness
02.2012 - 06.2014
Transportation Assistant
Snyder Industries
08.2009 - 11.2011
Operations Manager
Bally Total Fitness Corporation
04.2004 - 08.2009
Business English
Merced College
English
Madera Community College
Cooperative Work Experience Education
Merced College
GED -
Madera High School