Maricela Ortega
Fort Worth,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Supervisos- Kohls
Kohls Department Store
08.2023 - Current
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Reinforced company values through leading by example, maintaining integrity while achieving business objectives.
- Adhered to industry best practices, incorporating relevant guidelines into daily operational procedures.
- Oversaw daily operations, effectively delegating tasks to appropriate 6-12 team members
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Insured documents were provide to HR for I9 within 3 business days of hire
- Motivated and trained employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
Operations Lead
Sephora At Kohl's
08.2022 - 08.2023
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Recruited and trained [Number] new employees in [Year].
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Beauty Advisor At Kohl's
Sephora
08.2022 - 02.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Trained new staff in product knowledge and customer service protocols.
Substitute Teacher at ESS Crowley ISD
Crowley ISD
03.2021 - 03.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Libarary Page
Fort Woth Puliic Library
02.2006 - 02.2014
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
- Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
Education
X-Ray Academy
2010
No Degree -
Tarrant County College District
2009
High School Diploma -
South Hills High School
Fort Worth, TX05.2007
Skills
- Standard Operating Procedures
- Lean principles
- Warehouse Operations
- Customer Relations
- Management
- Customer relationship development
- Operations Management
- Team Training
- Delegation
- Human Resources
- Staff Training
- Workflow Planning
- New Hire Orientation
Billigual
Bilingual English/Spanish
Languages
Spanish
Full Professional
Timeline
Operations Supervisos- Kohls
Kohls Department Store
08.2023 - Current
Operations Lead
Sephora At Kohl's
08.2022 - 08.2023
Beauty Advisor At Kohl's
Sephora
08.2022 - 02.2023
Substitute Teacher at ESS Crowley ISD
Crowley ISD
03.2021 - 03.2022
Libarary Page
Fort Woth Puliic Library
02.2006 - 02.2014
X-Ray Academy
No Degree -
Tarrant County College District
High School Diploma -
South Hills High School