Maricela Perez
Lockport,IL
Summary
To obtain a customer service position with a company that strives for excellence. A position that will allow me to take my managerial experience and provide exceptional traits and skills to grow with a company. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
21
21
years of professional experience
Work History
Customer Loyalty Specialist/Senior Customer Account Manager
Aptive Environmental Pest Control
07.2022 - 10.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Worked closely with management to develop targeted strategies for enhancing client relationships across various channels such as social media or email campaigns.
- Interpreted contracts and communicated terms and conditions.
- Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both the customer and company.
- Implemented effective loyalty programs, increasing customer retention rates.
- Developed strong relationships with clients, earning multiple commendations for outstanding service.
- Streamlined account management processes for improved efficiency and productivity.
- Increased customer retention rates by providing exceptional service and timely support.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Negotiated prices, terms of sales and service agreements.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Strengthened client relationships through regular communication and personalized account management strategies.
Seasonal Sales Associate
LaCoste
11.2012 - 02.2015
- Provided customers with the most up to date promotional sales to provide sales incentive
- Maintain visual appearance of merchandise on the floor and window display
- Assisted customers with their clothing needs as well as provide additional services when needed
- Computed sales prices, proposed payments, pulled audits and collected final sales reports
- Provided first-class customer assistance utilizing my extensive retail knowledge.
Cafeteria Manager
Crate & Barrel/A&H Management
06.2007 - 07.2012
- Managed 1-2 employees during peak lunch hours
- Replenished stock such as beverages, packaged items etc to ensure proper policy for customer satisfaction
- Assisted customers in finalizing their purchases with cash, check and electronic payments
- Coached and inspired employees to work ethically and freely with minimal supervision.
Customer Service Manager
Wal-Mart
02.2003 - 02.2007
- Supervised and coached a team of 7-10 employees
- Managed all registers in the store to ensure sales reports were accurate and complete
- Create, manage and execute plans to increase sales
- Assisted in stocking shelves when new shipments arrived and oversaw the completion of shipment days
- Trained and aided in the selection of new employees
- Assisted upper management to ensure appropriate changes were made to improve customer satisfaction.
Education
Thomas Kelly High
Chicago, IL05.2003
Skills
- Brand Awareness
- Customer Segmentation
- CRM Software
- Retention strategies knowledge
- Customer service experience
- Calm Under Pressure
- Understanding Customer Needs
- Relationship Building
- De-Escalation Techniques
- Call Center Operations
- Customer Account Management
- Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Excellent Communication
Skills Traits
- Apt skills in online programs such as Microsoft Word
- Knowledgeable in a variety of cashier systems
- Exceptional managerial traits and experience
- Superb customer service skills
- Fluent in English and Spanish
Timeline
Customer Loyalty Specialist/Senior Customer Account Manager
Aptive Environmental Pest Control
07.2022 - 10.2023
Seasonal Sales Associate
LaCoste
11.2012 - 02.2015
Cafeteria Manager
Crate & Barrel/A&H Management
06.2007 - 07.2012
Customer Service Manager
Wal-Mart
02.2003 - 02.2007
Thomas Kelly High
Similar Profiles
Pierce BaldwinPierce Baldwin
Regional Operations Manager at Aptive Environmental Pest ControlRegional Operations Manager at Aptive Environmental Pest Control
Kendra EskinsKendra Eskins
Team Supervisor at Aptive Environmental Pest ControlTeam Supervisor at Aptive Environmental Pest Control
Josiah MooreJosiah Moore
Operations Manager at Aptive Environmental Pest ControlOperations Manager at Aptive Environmental Pest Control