Maricela Ramirez
Mesquite,TX
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
8
8
years of professional experience
Work History
Office Manager
Juquilita Bakery, LLC
Morristown, TN
01.2018 - Current
- Supervised fifteen employees and exceeded customer satisfaction while overseeing business operations on the sales floor by fostering deep professional relationships with wholesale contacts and customers
- Executed processing of vendor contracts through a standardized process, leading to a reduction in overpayment by 25%
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Functioned as first point of contact for new and existing clients, while assessing the quality of their experience of store and baked goods, corrected any problems within 5 minutes
- Assisted in hiring processes as well as staff performance evaluations, conducting reviews and administering disciplinarian action as required
- Initiated customer service training specifically for delivery drivers, reducing instances of miscommunication with customers by 25%
- Negotiated with long-term vendors to secure 5% or more discounts and formed relationships with new vendors
- Managed customer complaints, reducing negative reviews from social platforms or word of mouth.
Administrative Assistant
Juquilita Bakery LLC
Morristown, TN
01.2018 - Current
- Greeted and proactively assisted visitors in a timely manner
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Manage executive calendars, coordinated meetings, appointments, events, raffles, and travel arrangements
- Answered phone calls with an average of twenty-five calls per day addressing inquiries and resolving concerns.
Assistant
Wiliam Roth Company
Dallas, TX
05.2017 - 12.2017
- Accurately maintained detailed records while multitasking within a fast-paced atmosphere
- Identified areas for improvement in procedures and conveyed vital proposals to senior management on key issues
- Demonstrated professionalism and work ethic on special projects in addition to the primary office responsibilities
- Outstanding interpersonal and organizational skills within a meticulous, deadline driven environment.
Cashier
Juquilita Bakery LLC
Morristown, TN
06.2016 - 04.2017
- Maintained friendly and professional customer interactions
- Managerial accountant skills background
- Assistant to payroll administrator with completing payroll each week
- Created strategies to develop and expand existing customer sales
- Shared product knowledge with customers while making personal recommendations
- Organized joint sale calls with current customers and outside vendors
- Answered customers' questions regarding products, prices, and availability.
Education
BBA -
Brenau University
Gainesville, GA05-2017
Skills
- Oral and Written Communication
- Organizational Skills
- Scheduling and Calendar Management
- Information Protection
- Administrative Support
- Customer Relations
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
Juquilita Bakery, LLC
01.2018 - Current
Administrative Assistant
Juquilita Bakery LLC
01.2018 - Current
Assistant
Wiliam Roth Company
05.2017 - 12.2017
Cashier
Juquilita Bakery LLC
06.2016 - 04.2017
BBA -
Brenau University
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