Maricela Rivas
Fort Worth,TX
Summary
Reliable professional and community leader with a desire to take on new challenges. Currently seeking a role in which I can effectively transfer years of communication excellence, a proven track record of leading change, and robust managerial acumen to positively contribute to your organizational goals.
Overview
13
13
years of professional experience
Work History
Material Technician
Texas Health Resources
02.2020 - 04.2024
- Examined shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy and quality
- Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials
- Accurately entered patient data into EMR system and patient file folders
- Managed all aspects of hospital inventory, facilities, and records upkeep by utilizing an iPad
- Escorted guests and patients to the designated sign in or testing area
- Monitored and promoted patient health and worked closely with nurses through utilization of multiple avenues of communication
- Presented and trained colleagues on multiple different hospital policies and procedures
- Voluntary sought out and performed ancillary tasks with an attitude to learn
Customer Service Call Center Representative Remote
FH CANN
05.2024 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Went through a security clearance and did my fingerprints
Customer Service Representative
First Cash Pawn
12.2014 - 02.2020
- Maintained records of customer interactions or transactions, recording details of transactions, inquiries, complaints, or comments, as well as actions taken
- Collected electronic and cash payments, deposits, and fees
- Explained to customers in detail return policies, warranties, and sale information
- Participated in active listening when conversing with customers, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Communicated information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Managed a multi-line phone system and point of sale system
General Manager
Gutierrez Family Restaurant
02.2012 - 12.2014
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented to customers in an acceptable manner
- Assessed staffing needs to recruit and train staff, using methods such as newspaper advertisements, referrals and online job postings
- Coordinated and scheduled employees while considering PTO requests and needs of restaurant during peak hours
- Established and adapted efficient classroom management procedures in a 1:47 teacher-to-student ratio for in-person and virtual environments
- Managed all aspects of customer and employee safety, equipment, facilities, spending, and records upkeep
- Investigated and resolved complaints regarding food quality, service, or accommodations
- Examined shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy and quality
- Collected electronic cash payments, deposits, and fees to make weekly deposits
- Utilized point of sale systems to input, correct, and cancel orders for wait staff
- Voluntary sought out and performed ancillary tasks with an attitude to learn
Education
High School Diploma - undefined
Brewer High School
06.2013
Skills
- Scheduling and coordinating vendors and purchase orders to maintain inventory and purchasing requirements
- Data entry, aggregation and management
- Excellent listening skills with the ability to demonstrate empathy and willingness to help while remaining patient with escalated individuals
- Policy implementation and HIPPA compliance
- Proficient in most computer applications and multi-line phone systems
- Detail-oriented individual with a can-do attitude and interest in acquiring new skills
- Security clearance and had finger prints done
Timeline
Customer Service Call Center Representative Remote
FH CANN
05.2024 - 04.2025
Material Technician
Texas Health Resources
02.2020 - 04.2024
Customer Service Representative
First Cash Pawn
12.2014 - 02.2020
General Manager
Gutierrez Family Restaurant
02.2012 - 12.2014
High School Diploma - undefined
Brewer High School
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