Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maricela Romero

Maricela Romero

Las Vegas

Summary

Dedicated hospitality professional with a strong background in customer service and efficient table management. Proven ability to collaborate with kitchen staff, ensuring smooth operations and high patron satisfaction. Skilled in multitasking and maintaining attention to detail for an exceptional dining experience.

Overview

7
7
years of professional experience

Work History

Server/Head Bartender

Bojo's Bar & Grill
09.2023 - 12.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed orders and ensured timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen staff to streamline order preparation processes.
  • Resolved guest complaints effectively to maintain positive dining experiences.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Implemented upselling techniques to increase overall sales revenue.
  • Monitored inventory levels and communicated needs to management efficiently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Coordinated special events, delivering tailored beverage experiences for diverse clientele.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Server

Flatbed Ford
06.2024 - 12.2024
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Collaborated with kitchen staff to deliver timely and accurate food orders.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Managed cash transactions efficiently, ensuring accuracy in billing and payments.
  • Assisted in inventory management by monitoring stock levels and placing orders as needed.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction and retention.
  • Implemented process improvements that streamlined service workflows and increased efficiency.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Head Hostess

HMSHost
05.2021 - 08.2023
  • Managed guest seating and waitlist using reservation systems to optimize dining flow.
  • Trained and supervised junior host staff to enhance customer service standards.
  • Coordinated with kitchen and serving staff to ensure timely table readiness and service efficiency.
  • Addressed guest inquiries and resolved issues promptly, ensuring positive dining experiences.
  • Implemented procedures for handling reservations effectively, increasing customer satisfaction rates.
  • Monitored dining area ambiance to maintain a welcoming atmosphere for guests.
  • Maintained cleanliness and organization of host stand while adhering to health regulations.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.

Contract Processor

Westgate Resorts
01.2019 - 12.2020
  • Processed contracts efficiently, ensuring compliance with established guidelines.
  • Assisted in data entry and maintenance of contract tracking systems.
  • Reviewed documentation for accuracy and completeness prior to processing.
  • Coordinated communication between departments to facilitate contract approvals.
  • Supported team in identifying discrepancies within contract documentation.
  • Maintained organized records of processed contracts for easy retrieval.

Education

High School Diploma -

Campo Verde High School
Gilbert, AZ
08-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining

Languages

English
Native or Bilingual

Timeline

Server

Flatbed Ford
06.2024 - 12.2024

Server/Head Bartender

Bojo's Bar & Grill
09.2023 - 12.2025

Head Hostess

HMSHost
05.2021 - 08.2023

Contract Processor

Westgate Resorts
01.2019 - 12.2020

High School Diploma -

Campo Verde High School

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