Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Maricela Romo

Hammond,IN

Summary

Hardworking and passionate job seeker with strong organizational skills. Working in a financial environment, learning to adapt in providing fast and accurate services to clients. Reliable and organized candidate, offering excellent communication and good judgment. Enthusiastically eager to contribute to team success through hard work, attention to detail and excellent organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to learn, grow and excel with the company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AP/ AR Accounting Administrator

Cawley CRE
11.2022 - Current
  • Reported on status of accounts payable and accounts receivable.
  • Ensured timely payment of invoices, maintaining positive vendor relationships and improving cash flow management.
  • Optimized cash flow management with strategic scheduling of payments to vendors.
  • Increased department transparency, developed comprehensive monthly reports detailing accounts payable activity.
  • Facilitated timely month-end closing procedures, enhancing the accuracy of financial statements for executive review.
  • Monitored cash flow carefully to ensure sufficient funds were available for operational needs and capital investments.
  • Processed bank deposits and reconciled financial statements.
  • Improved accuracy in financial reporting by diligently reviewing and reconciling accounts on a regular basis.
  • Achieved streamlined financial processes by implementing efficient accounting systems and procedures.
  • Proactively identified opportunities for process improvements across various accounting functions to optimize efficiency and accuracy.
  • Collaborated with auditors during annual audits to ensure compliance with internal policies and regulatory requirements.
  • Troubleshoot discrepancies in general ledger accounts by conducting thorough investigations into transactional details, ultimately resolving issues promptly.
  • Administered coding on all documents.
  • Established strong working relationships with colleagues across departments, enhancing the flow of financial information and fostering collaboration in achieving company goals.
  • Enhanced department productivity through effective delegation of tasks and cross-training team members.
  • Handled billing plans and physical contracts with vendors.
  • Increased efficiency in accounts payable processes by negotiating discounts and favorable payment terms with suppliers.
  • Implemented cost-saving measures through analysis of expenses and identification of areas for improvement or elimination.
  • Streamlined invoice processing by introducing an electronic approval system that reduced manual handling time significantly.
  • Developed departmental goals that aligned with company objectives, fostering a results-driven work environment within the accounting team.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept high average of performance evaluations.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
  • Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
  • Reduced processing errors, implemented double-check system for all outgoing payments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Prepared balance sheets, cash flow reports and income statements.
  • Completed journal entries, reconciliations, and account analysis to prepare financial documents and general account management.
  • Provided insightful financial analysis to support executive team in making informed business decisions.
  • Identified and resolved internal accounting variances, promoting data accuracy.

Accounts Receivable Accountant

Ziyad Brothers Importing
09.2018 - 10.2022
  • Managing over 150 accounts
  • Collecting payments, inputting payment methods in dynamics
  • Bank/ cash deposits
  • Assist customers with there accounts
  • Issuing credits to customers
  • Interact in person, via email and by phone
  • Invoicing, data entry, statements
  • Analytical and problem solving
  • Microsoft excel/ word, verbal & writing skills
  • Time management, filling, creating reports for auditing purposes
  • Computer skills
  • Managed past due balances, financial inquiries and other accounts receivable functions.
  • Identified and implemented process efficiency improvements.
  • Identified procedural or executional issues and assisted in development of remediation plans.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Trained new employees on accounting principles and company procedures.
  • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Upheld strict confidentiality protocols with client details and tax return information.
  • Aged AR (complete month end closings)
  • Diminished outstanding debts by analyzing accounts for issues.
  • Input/ release orders
  • Monitored timely collection and application of account receivable collections.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.

Customer service rep./ supervisor

Check N Go
06.2016 - 09.2018
  • Supervised team in providing excellent customer service to callers requiring assistance personal/ installment loans account issues.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Resolved issues through active listening and open-ended questioning, escalating major problems to corporate
  • Over saw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Mentored office employees on proper administrative procedures and how to use programs, keeping operations consistent and efficient for maximum performance.
  • Communicating with clients.
  • Inputting financial/ personal information.
  • Verifying employment/social/ bankruptcy.
  • Bank run, cash deposits, cash handling
  • Opening/ closing store
  • Transfer money worldwide
  • Bill pay
  • Filling reports
  • Marketing/ sales
  • In charge of vault
  • Achieved specific team objectives and collection activity.
  • Ach consumers accounts
  • Underwriting / fraud activity

Customer Service Representative/Teller

Barr Management Currency Exchange
10.2013 - 06.2016
  • Leadership skills
  • Issuing IL plates/ title registration
  • Corrected title registration
  • Handling cash/ deposits
  • Opening/ closing store
  • Communicate with clients in person / phone
  • Processing shipment
  • In charge of inventory/ vault
  • Check cashier
  • Verify identity/ employment/ social security number
  • Western Union
  • Supervising reps.
  • Issuing IL plate stickers/ city stickers
  • Marketing
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Foreign currency
  • Performing branch clerical duties
  • Cross selling/ sales
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Teller/Customer Service Representative

PLS Check Cashiers
03.2012 - 10.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Verify clients identity
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Check cashing
  • Bill pay
  • Western Union
  • Tittle and registration
  • Corrected ID
  • Comed/ peoples gas set up
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Education

Harold Washington College

High School Diploma -

East Chicago High School
06.2010

Hammond Bible Institute
Hammond

Skills

  • Great customer service/ communication skills
  • Problem solving abilities
  • Organized/ attention to detail
  • Adaptability
  • Positive work ethic
  • Critical Thinking and Analysis
  • Self- motivated/ dependable / fast learner
  • Interpersonal skills
  • Caregiving skills
  • Accounting Software Systems
  • Microsoft Excel
  • Financial planning
  • Accounts receivable
  • Bank reconciliation
  • Accounts payable
  • Financial statements
  • Clerical skills
  • Invoice processing
  • General ledger
  • Financial reporting
  • Auditing experience
  • Bookkeeping
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Verbal and written communication
  • Relationship building
  • Task prioritization
  • Leadership development
  • Data entry
  • Documentation and recordkeeping

Certification

  • Certified Notary Republic, Barr Management- 2014-2018

Timeline

AP/ AR Accounting Administrator

Cawley CRE
11.2022 - Current

Accounts Receivable Accountant

Ziyad Brothers Importing
09.2018 - 10.2022

Customer service rep./ supervisor

Check N Go
06.2016 - 09.2018

Customer Service Representative/Teller

Barr Management Currency Exchange
10.2013 - 06.2016

Teller/Customer Service Representative

PLS Check Cashiers
03.2012 - 10.2013

High School Diploma -

East Chicago High School

Harold Washington College

Hammond Bible Institute

References

Upon request.

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Maricela Romo