Maricela Ross
Ponder,tx
Summary
Dedicated IT Technical Support Representative with extensive experience in customer support, technical training, and system documentation. Proven ability to enhance system performance and deliver exceptional service through effective communication.
Overview
37
37
years of professional experience
Work History
IT Technical Support Representative
Sally Beauty Holdings Inc.
Denton, Texas
01.1988 - 07.2024
- Provided technical support to customers via phone, email and chat.
- Assisted customers with product inquiries and technical troubleshooting via phone and email.
- Tracked service request progress using a ticketing system, providing timely customer updates to ensure satisfaction.
- Documented support requests and resolutions in the ticketing system to maintain accurate records for future reference.
- Followed company policies for technology use and security procedures.
- Worked with the IT team to improve system performance and reliability.
- Trained new employees on IT systems, tools, and customer service best practices.
- Trained staff on new technologies and system rollouts to enhance team capabilities.
- Provided technical support to customers via phone, email and chat.
Education
High School Diploma -
Denton High School
Denton, TX05-1980
Skills
- Technical troubleshooting
- Customer support
- System documentation
- Technical training
- Problem solving
- Communication skills
Timeline
IT Technical Support Representative
Sally Beauty Holdings Inc.
01.1988 - 07.2024
High School Diploma -
Denton High School