Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maricela Salcedo

Rancho Cordova,CA

Summary

Dynamic professional with proven expertise in equipment maintenance and customer service, honed at Lux Laundry. Skilled in chemical measurement and inventory management, I excel at enhancing operational efficiency and resolving customer inquiries. Committed to fostering teamwork and achieving high satisfaction levels, I consistently exceed expectations in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Laundry Attendant

Lux Laundry
Rancho Cordova, CA
06.2017 - Current
  • Performed routine maintenance tasks on washers, dryers and other related equipment.
  • Transported laundry in carts and sorted dirty items by load type.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Tested fabric softener dispensers for proper functioning prior to use.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Folded clean laundry and placed into stacks in specified areas for distribution.
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Maintained records of all laundry services provided in logbooks.
  • Received and sorted articles by type, color and degree of soil.
  • Determined spotting procedures and proper solvents based on fabric and stain types.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Removed lint from dryer screens after each load.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Folded dried articles neatly.
  • Loaded carts with clean linen to transport to designated storage areas.
  • Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
  • Provided excellent customer service at all times.
  • Followed safety regulations while operating machinery.
  • Ensured that all wash loads are balanced before starting the cycle.
  • Assisted customers with their inquiries regarding laundry services.
  • Kept work area neat, clean and organized at all times.
  • Measured correct amount of chemicals required for each load.
  • Prepared invoices for completed orders based on customer requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.

Manager on Duty

SUBWAYRestaurants
Rancho Cordova, CA
03.2004 - 01.2017
  • Delegated tasks among team members according to their strengths and abilities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

High School Diploma -

California High School
Whittier, CA
05-2003

Skills

  • Equipment maintenance
  • Chemical measurement
  • Laundry sorting
  • Spotting procedures
  • Customer service
  • Inventory management

Languages

Spanish
Professional
English
Professional

Timeline

Laundry Attendant

Lux Laundry
06.2017 - Current

Manager on Duty

SUBWAYRestaurants
03.2004 - 01.2017

High School Diploma -

California High School

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Maricela Salcedo