Maricela Sanchez
Norwalk,CA
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
9
9
years of professional experience
Work History
Cashier
Wendys Restaurant
Lakewood, California
01.2023 - Current
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing product racks.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Operated cash register or POS system to receive payment by cash and credit card.
Sales Rep/Call Center Customer Service Representative
Mona B
Vernon, California
06.2022 - Current
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with customers to ensure repeat business.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated deals and handled complaints or objections.
Manager of Operations
Wendys International
Pico Rivera, California
04.2016 - 04.2023
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Issued receipts, refunds, credits or change due to customers.
- Maintained accurate and up-to-date inventory records.
Education
High School Diploma -
Fremont High School
Los Angeles, CA06-2016
Skills
- Point of sale operation
- Cash handling
- Customer service
- Transaction balancing
- Complaint resolution
- Order verification
- Data entry
- Dependability and reliability
- Cash register operations
- Inventory restocking
Languages
English
Professional
Spanish
Professional
Timeline
Cashier
Wendys Restaurant
01.2023 - Current
Sales Rep/Call Center Customer Service Representative
Mona B
06.2022 - Current
Manager of Operations
Wendys International
04.2016 - 04.2023
High School Diploma -
Fremont High School
Similar Profiles
Sabrina Lloyd-TaylorSabrina Lloyd-Taylor
Crew at Wendys RestaurantCrew at Wendys Restaurant
April CarnleyApril Carnley
Sales Associate at Wendys RestaurantSales Associate at Wendys Restaurant
Spencer EvansSpencer Evans
Restaurant Lobbyman at Wendys RestaurantRestaurant Lobbyman at Wendys Restaurant
Shundria WilliamsShundria Williams
Shift Manager at Wendys RestaurantShift Manager at Wendys Restaurant
Lakisha RodriguezLakisha Rodriguez
Diagnostic Medical Sonographer at College Medical CenterDiagnostic Medical Sonographer at College Medical Center