Maricela Torres
Chino Valley,AZ
Summary
Social Services Case Manager with 20 years of experience in delivering flexible and organized support to diverse client populations. Proven leadership in one-on-one and group settings, specializing in situational assessments and conflict resolution. Expertise in case planning and diagnosis management, ensuring high-quality, cost-effective care for patients and families. Committed to fostering effective communication and achieving positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SSVF Case Manager
Catholic Charities
12.2020 - Current
- Conducted intake assessments to evaluate veterans and dependents for housing eligibility.
- Developed client-driven case plans with measurable short- and long-term goals.
- Assisted veterans in completing forms and applications for various agencies and rental management.
- Coordinated referrals and gathered community resources to enhance service access.
- Facilitated ongoing case management services to support stabilization goals.
- Participated in multidisciplinary case conferences to optimize care planning.
- Led case review meetings, evaluating progress and adjusting service plans for effectiveness.
- Protected client data in compliance with HIPAA privacy regulations.
- Contributed to continuous improvement initiatives within the organization by participating in staff trainings, conferences, and professional development opportunities related to veteran services or case management best practices.
Client Site Coordinator
Cerner Corporation
11.2019 - 12.2020
- Manage multiple executive calendars
- Facilitate conferences/staff meetings
- Plan townhalls for community meetings
- Maintain department budgets
- Manage HR on-boarding processes for new employees and in charge of exiting employees
- Motivate employees to share ideas and provide feedback
- Work closely with clients and vendors
- Do secretarial and administrative duties as assigned
- Oversaw site operations, ensuring adherence to safety regulations and company policies.
- Focused on continuous improvement initiatives within site coordination processes, contributing to long-term organizational success.
Staff Assistant
Department of Public Social Services County of LA
05.2016 - 11.2019
- Conducted county system training sessions for staff to enhance operational efficiency.
- Provided technical support to staff regarding county system functionality.
- Managed all HR procedures, including onboarding for new employees.
- Compiled and submitted weekly and monthly reports for performance tracking.
- Advised management on training materials, training management, and staff modifications.
- Oversaw personnel security profiles for the district to ensure compliance.
- Supervised customer service and volunteers department, enhancing service quality.
- Led TEAM supervisors committee to foster collaboration and address departmental challenges.
Lead Bi-lingual Case Worker II
Department of Public Social Services County of LA
09.2006 - 11.2019
- Conducted initial interviews with potential families to assess suitability for programs.
- Reviewed aid program criteria to determine eligibility for various applicants.
- Utilized policies and regulations to evaluate eligibility and establish grant amounts.
- Explained eligibility requirements and affordability options to clients.
- Granted, modified, denied, or terminated assistance based on eligibility assessments.
- Collaborated closely with DCFS regarding foster families and kinship applicants.
- Managed a caseload of 750 clients, including homeless, domestic violence, Spanish-speaking, foster care, and kinship cases.
- Maintained confidentiality of all cases in compliance with HIPAA regulations.
Education
Bachelor of Science - Criminal Justice
California State University Dominguez Hills
Carson, CA01.2019
Associates of Science - Criminal Justice
El Camino Community College
Torrance, CA01.2016
Skills
- Analytical thinking and planning
- Effective communication
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Self-motivation
- Adaptability and flexibility
- Microsoft Office proficiency
- Housing navigation
- Client advocacy
Certification
- State of AZ Dept. of Public Safety-Level 1 Fingerprint Clearance Card | Issue date: 2020-11-25 | Exp. Date : 2026-11-25
- First Aid, Adult CPR & AED | Issue date: 02/10/2025 | Exp. Date: 02/28/2027
- Mental Health First Aid USA Adult | Issue date: 08/15/2024 | Exp. Date: 08/15/2027
Languages
Fluent in speaking, and writing English & Spanish
Timeline
SSVF Case Manager
Catholic Charities
12.2020 - Current
Client Site Coordinator
Cerner Corporation
11.2019 - 12.2020
Staff Assistant
Department of Public Social Services County of LA
05.2016 - 11.2019
Lead Bi-lingual Case Worker II
Department of Public Social Services County of LA
09.2006 - 11.2019
Associates of Science - Criminal Justice
El Camino Community College
Bachelor of Science - Criminal Justice
California State University Dominguez Hills
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