Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maricel D. Zonio

Maricel D. Zonio

Summary

Highly dependable and upbeat customer service specialist with over 10 years of experience A\as a supervisor, Bookkeeper, Receptionist and Stock Controller in a fast-paced team environment. Personable and hardworking with proficiency in providing quality results. Dedicated administrative with excellent experience in front office management. Friendly and outgoing using strong communication and organization skills, that will allow me to fully ulitilize my communication, organizational, and problem solving skills. Ability to operate multiline telephone system to manage the front desk, stock in and stock out, and back office operation in the most efficient way. Seek to work in an environment that will challenge my administrative skill experience futher. While allowing me to contribute growth and success of the organization.

Overview

16
16
years of professional experience

Work History

Supervisor/Bookkeeper/Receptionist/Stock Controller

MANAL EL MENDELEK SALON, Umm Salal
07.2021 - Current
  • Processing all bills and related payment
  • Preparing customer invoices
  • Assisting in the collection of past invoices
  • In this position I was Responsible for employee schedule and clients appointments, maintaining all daily records of all sales
  • Organising the all Records of the salon expenses
  • Responsible for opening and closing duties
  • Operated cash register, including monetary monitoring, purchases, returns and exchanges
  • Conducted weekly meetings for all employees
  • Maintained a clean and safe environment along with a superior amount of customer service
  • Responsible for interviews,hiring and employee work schedule
  • Also managed the retail side of the salon including ordering and stocking products
  • Responsible for accepting payments from clients for services rendered and sales of salon products
  • Train new staff and ensure their comfort and ability to complete responsibilities
  • Preparing all employees overtime salon expenses receipt
  • Directed oversite of entire front desk staff.

PROJECT COORDINATOR/RECEPTIONIST

WORLD SUCCESS TRADING CONTRACTING
08.2019 - 03.2021
  • Good communication and interpersonal skills capable of maintaining strong relationships
  • Strong organizational and multi-tasking skills
  • Excellent analytical and problem solving abilities
  • Team-management and leadership skills
  • Attention to details even under pressure
  • Time management skills with the ability to meet deadlines
  • Participate in project design meetings and propose improvements if necessary
  • Evaluate potential problems and technical hitches and develop solutions
  • Project schedules and new information
  • Supervise current projects and coordinate all team members to keep workflow on track
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
  • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
  • Communicate with clients to identify and define project requirements, scope and objectives.

Supervisor cum Receptionist

FADIA EL MENDELEK SALON
09.2012 - 06.2019
  • Training s : Tajmeel Training for Nail, Product Training s
  • To solved and manage customer issues as they arise and refer to the senior management team when necessary
  • To assist in the development and retention of an effective team
  • To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
  • To ensure good housekeeping is maintained thought out all areas in the store
  • Managing and motivating the team to increase sales and ensure efficiency
  • To answer all internal or external phone calls in a pleasant and professional manner according to the clients inquiries
  • Handling cash and deposits using the proper accounting procedures and documentation
  • To provide accurate information with all aspects of the facility regarding location, directions, products and services
  • Ensure front desk is tidy and has all necessary stationery and material
  • Handle administrative requests and queries from senior managers
  • Supervise and support salon staff, including Hair Dressers, Make-up Artist, Hair Dresser Assistant, Nail Technicians and Cleaners
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Organize and schedule appointments
  • Doing the daily briefing of the staff to improve the best service
  • Ensure proper mail distribution
  • Make travel arrangement for staff
  • Prepare and monitor office budget
  • Reporting to the Executive Director
  • Print sales report on a daily basis and handover cash flow to the Finance on daily basis
  • Keep updated records of office expenses and costs
  • Ensure company’s policies requirements are followed
  • Experience in Counter sales service with positive client feedback
  • Product orientation, informative and usage instructions for best results
  • Managing and maintaining the company’s product inventory including purchasing and distributing stock
  • Monitor stock and order supplies

Admin Coordinator

Technology Solutions
03.2008 - 05.2012
  • Trainings: Product Training for Intel Processors, Product and Technical for HP,Epson,Canon and Brother Multifunction Printers
  • Answer and direct telephone calls
  • Lead, guide and interact with the administrative staff to perform their daily functions efficiently
  • Monitor and direct incoming mail; prepare outgoing mail for pickup
  • Greet visitors to the office and direct visitors to the correct location
  • Provides information by answering questions and requests
  • Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs
  • Evaluate current employees; provide support where needed
  • Develop strong working relationships with senior management and administrative personnel for effective and smooth operations
  • Plan and organize training s, leadership meetings
  • Assign work tasks, create schedules, and manage calendars
  • Make travel arrangements for staff
  • Directly supervise clerical support staff
  • Maintain records and databases of employee information and company operations
  • Create reports, prepare presentations, and write letters
  • Manage inventory of office supplies; purchase supplies and equipment when needed
  • Operate office machinery such as computers, photocopiers, and printers; perform light maintenance and troubleshooting

Receptionist/Cashiers

Lydia’s Restaurant, Cagayan De Oro
12.2005 - 01.2008
  • Assisted and trained cashiers in sales techniques
  • Providing excellent customer service, problem solving and daily cash balancing operations
  • Prepared cashier, operations and revenue reports
  • Maintained and managed work flow of 25 - 30 employees
  • Assisted in balancing cash drawers and store safe
  • Assisted with daily store opening and closing procedures

Education

College Level - undefined

Institute - Surigao Education Center

Course - Front Office Management (Graduate - undefined

Institute - Filipino Institute Qatar

Skills

  • Solid knowledge of
  • MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Time management skills
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • I hereby declare that all the above information are true and correct to the best of my knowledge
  • Maricel D Zonio
  • Applicant

Timeline

Supervisor/Bookkeeper/Receptionist/Stock Controller

MANAL EL MENDELEK SALON, Umm Salal
07.2021 - Current

PROJECT COORDINATOR/RECEPTIONIST

WORLD SUCCESS TRADING CONTRACTING
08.2019 - 03.2021

Supervisor cum Receptionist

FADIA EL MENDELEK SALON
09.2012 - 06.2019

Admin Coordinator

Technology Solutions
03.2008 - 05.2012

Receptionist/Cashiers

Lydia’s Restaurant, Cagayan De Oro
12.2005 - 01.2008

College Level - undefined

Institute - Surigao Education Center

Course - Front Office Management (Graduate - undefined

Institute - Filipino Institute Qatar

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Maricel D. Zonio