Strong leader and problem-solver with customer service, multitasking and time management capabilities. The ability to balance workloads efficiently and adapt to a constantly changing work environment. Devoted to giving every customer a positive and memorable experience. A career objective of mine is to obtain a position of responsibilities that will utilize the skills and experience in leadership. A dedicated team player that will help achieve company goals and prove to be an asset to any team.
Hi, I’m
Maricelis Bruno
Chicopee,MA
Summary
Overview
15
years of professional experience
Work History
Van Pool Transportation
School Van Driver
11.2022 - 05.2023
Job overview
- Assisted children with special needs in boarding and exiting van, ensuring their safety at all times.
- Communicated effectively with parents, teachers, and administrators regarding student behavior or concerns during transit.
- Conducted pre and post inspection checks to ensure proper functioning and compliance with safety standards.
- Completed accurate records of daily mileage logs, maintenance checks, and incident reports as required by school policy.
- Kept watchful eye on student behavior while driving to ensure prevention of bullying or any other misconduct.
- Ensured timely pick-up and drop-off of students by adhering to established routes and schedules.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related safety and security standards.
Wendy's Restaurant
Manager and Crew Trainer
06.2019 - 09.2022
Job overview
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw all administrative tasks including balancing all transactions for credit and cash.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Attended weekly management team meetings to review performance goals and objectives.
- Adhered to company standards and service levels increasing sales and minimizing costs including food, beverage, supply and labor costs.
- Reviewed employee performance, provided ongoing feedback and coaching to drive performance improvement, increase productivity levels and meet job requirements.
- Delegated work to staff, setting priorities and goals.
F.L. Roberts
Sales Associate and Cashier
09.2017 - 09.2018
Job overview
- Greeted customers and provided exceptional customer service.
- Supervised store independently, managed cash register, and operated sales floor.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, and pricing markdowns.
- Open and closed cash registers by counting money, separating charge slips and balancing drawers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers with returns, refunds and resolving transaction issues in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Answered product questions with up to date knowledge of sales and promotions.
Wendy's Restaurant
Shift Manager and Crew Trainer
04.2008 - 06.2014
Job overview
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Established and maintained quality control standards.
Education
Valley Opportunity CouncilChicopee, MA
GED
06.2016
University Overview
Skills
- Bilingual
- Management
- Problem-Solving
- Adaptability
- Decision-Making
- Organization
- Customer service
- Strategic Planning
- Multitasking
- Communication
Timeline
School Van Driver
Van Pool Transportation
11.2022 - 05.2023
Manager and Crew Trainer
Wendy's Restaurant
06.2019 - 09.2022
Sales Associate and Cashier
F.L. Roberts
09.2017 - 09.2018
Shift Manager and Crew Trainer
Wendy's Restaurant
04.2008 - 06.2014
Valley Opportunity Council
GED
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