Maricelis Rodriguez Rios
Springfield,MA
Summary
Organize and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic about helping patients get necessary medical support by scheduling procedures and coordinating paperwork. Proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Trinity Health Of Ne England Medical Group
01.2017 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Responded to customer requests for products, services, and company information.
PCA Personal Care Assistant
Stavros Center For Independent Living
04.2012 - 10.2016
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Education
Associate of Science - Medical Assisting
Porter And Chester Institute - Chicopee
Chicopee, MA01.2017
High School Diploma -
Pablo Colon Berdecia High School
Barranquitas, Puerto Rico05.2000
Skills
Patient Scheduling
- Customer Service
- Medical Terminology
- Critical thinking abilities
- Appointment Scheduling Expertise
- Professionalism and Courtesy
- Active listening abilities
- Data Entry Efficiency
- Patient care and confidentiality
- Patient Flow Management
- Positive Attitude
- Bilingual fluency
Timeline
Medical Assistant
Trinity Health Of Ne England Medical Group
01.2017 - 10.2023
PCA Personal Care Assistant
Stavros Center For Independent Living
04.2012 - 10.2016
Associate of Science - Medical Assisting
Porter And Chester Institute - Chicopee
High School Diploma -
Pablo Colon Berdecia High School
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