Summary
Overview
Work History
Education
Skills
Timeline
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Maricelis Rodriguez Rios

Springfield,MA

Summary

Organize and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic about helping patients get necessary medical support by scheduling procedures and coordinating paperwork. Proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

12
12
years of professional experience

Work History

Medical Assistant

Trinity Health Of Ne England Medical Group
01.2017 - 10.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Responded to customer requests for products, services, and company information.

PCA Personal Care Assistant

Stavros Center For Independent Living
04.2012 - 10.2016
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.

Education

Associate of Science - Medical Assisting

Porter And Chester Institute - Chicopee
Chicopee, MA
01.2017

High School Diploma -

Pablo Colon Berdecia High School
Barranquitas, Puerto Rico
05.2000

Skills

Patient Scheduling

  • Customer Service
  • Medical Terminology
  • Critical thinking abilities
  • Appointment Scheduling Expertise
  • Professionalism and Courtesy
  • Active listening abilities
  • Data Entry Efficiency
  • Patient care and confidentiality
  • Patient Flow Management
  • Positive Attitude
  • Bilingual fluency

Timeline

Medical Assistant

Trinity Health Of Ne England Medical Group
01.2017 - 10.2023

PCA Personal Care Assistant

Stavros Center For Independent Living
04.2012 - 10.2016

Associate of Science - Medical Assisting

Porter And Chester Institute - Chicopee

High School Diploma -

Pablo Colon Berdecia High School

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Maricelis Rodriguez Rios