Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maricella Deleon

Maricella Deleon

Garden City,KS

Summary

Proven track record in enhancing customer satisfaction and maintaining high sanitation standards, notably with Tyson Fresh Meats. Skilled in eco-friendly cleaning and exceptional customer service, I excel in fast-paced environments, demonstrating a strong commitment to quality assurance and efficient multitasking. Achieved significant improvements in operational efficiency through focused and detail-oriented practices.

Overview

18
18
years of professional experience

Work History

House Keeper

Sodexo
10.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Diesel Cashier

Loves Travel Truck Stop
06.2021 - 08.2024

  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Confirmed stock levels and expiration dates of merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
  • Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
  • Ensured accurate cash handling and register operations for secure financial transactions.
  • Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed various forms of payment for gas, merchandise and lottery tickets.
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Implemented loss prevention strategies by monitoring store activities and reporting suspicious behavior to appropriate authorities when necessary.
  • Performed daily opening/closing duties efficiently to ensure prompt availability of services for customers.

Shift Leader

United Vending Food Service
10.2016 - 06.2021
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collected, arranged, and input information into database system.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Meat Processor

Tyson Fresh Meats
05.2006 - 05.2013
  • Mitigated risk of cross-contamination by strictly adhering to company guidelines on separation protocols for different types of meats.
  • Ensured consistent product quality by adhering to strict sanitation standards and company guidelines.
  • Promoted sustainability efforts within the workplace through proper waste disposal practices and resource conservation methods.
  • Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
  • Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
  • Enhanced production efficiency by implementing streamlined meat processing techniques.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Ensured meat quality by properly storing and rotating products according to established guidelines.
  • Maintained strict compliance with food safety regulations during all aspects of meat handling, cutting, and packaging processes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Completed Until Junior Year -

Garden City High School
Garden City, KS

Skills

  • Cleaning and organizing abilities
  • Customer Service
  • Excellent oral and written communication
  • FLUENT IN LANGUAGE
  • Quality Assurance
  • Eco-friendly Cleaning
  • Surface disinfection
  • Focused and detail-oriented
  • Mopping and buffing floors
  • Deep cleaning
  • Hardworking
  • Sanitization techniques
  • English language fluency
  • Multitasking and Prioritizing
  • Sweeping and Mopping
  • COVID-19 Safety Procedures
  • Housekeeping
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming
  • Bed making proficiency
  • Hospitality background
  • Dusting furniture

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

House Keeper

Sodexo
10.2024 - Current

Diesel Cashier

Loves Travel Truck Stop
06.2021 - 08.2024

Shift Leader

United Vending Food Service
10.2016 - 06.2021

Meat Processor

Tyson Fresh Meats
05.2006 - 05.2013

Completed Until Junior Year -

Garden City High School

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Maricella Deleon