Maricella Diaz
Business Administrator
Daly City,CA
Summary
Committed and dependable candidate successful at managing priorities with a positive attitude. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with more 10 years of experience working in different environments.
Understands customer service as something special, and is clear that they are not just another number in line.
Overview
22
22
years of professional experience
Work History
Package Handler
UG2 LLC
08.2022 - 06.2023
- Receiving, labeling, accommodation, tracking and delivery of packages with attention at the counter (Stanford University)
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Collaborating effectively so that a demanding public enjoys the best possible customer
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
Staff Member
Elite Hospitality Group
02.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Assistant Manager
Hotel Achalay
01.2010 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Agency Sales Manager
INPROARROZ S.A
01.2001 - 08.2009
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Law (Pre-Law)
Popayan University Foundation
Popayan Cauca, Colombia03.2023
Technological Specialization in Marketing - Marketing
NATIONAL LEARNING SERVICE -SENA
Popayan Cauca, Colombia02.2017
BBA - Business Administration And Management
Cooperative University of Colombia
Popayan, Cauca, Colombia12.2016
Skills
- Critical Thinking
- Customer Experience
- Teamwork and Collaboration
- Computer Competency
- Package Scanning
- Handheld Scanners
- Reading Comprehension
- Merchandise Tracking
- Customer Needs Assessments
- Complex Problem-Solving
- Barcode Scanners
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members. With which a significant increase in sales was achieved
Additional Information
Scholarship has been obtained for academic performance
There has been a competition to obtain a job based on merit, with the State (in the country of origin) Obtaining first place in the category.
Languages
English
Professional Working
Portuguese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Package Handler
UG2 LLC
08.2022 - 06.2023
Staff Member
Elite Hospitality Group
02.2022 - 07.2022
Assistant Manager
Hotel Achalay
01.2010 - 06.2020
Agency Sales Manager
INPROARROZ S.A
01.2001 - 08.2009
Bachelor of Science - Law (Pre-Law)
Popayan University Foundation
Technological Specialization in Marketing - Marketing
NATIONAL LEARNING SERVICE -SENA
BBA - Business Administration And Management
Cooperative University of Colombia
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