Maricella Escalera
San Antonio,TX
Summary
Proven to excel in high-pressure environments, I adeptly managed a fleet for Conns Distribution Center, optimizing route efficiency and enhancing service delivery. My strong problem-solving skills and proficiency in scheduling coordination led to significant improvements in operational workflows. Renowned for my typing speed and prioritization, I consistently achieve positive outcomes, demonstrating both hard and soft skills essential for dynamic office management.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Assistant
Conns Distribution Center
08.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Roadside Assistance Dispatcher
888 Dispatching LLC
10.2007 - 10.2020
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
Office Manager
AccuQuest Hearing Centers
02.2016 - 04.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Assistant
La Porte Pediatrics
10.2007 - 03.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant
Texas School of Business
Houston, TX01.2007
Certified Nurse's Aide
Department of Aging And Disabilty Servies
Pasadena, TX01.2006
High School Diploma -
Marque Learing Center
Pasadena, TX01.2005
Skills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
- Strong Problem Solver
Timeline
Dispatcher Office Assistant
Conns Distribution Center
08.2022 - Current
Office Manager
AccuQuest Hearing Centers
02.2016 - 04.2019
Roadside Assistance Dispatcher
888 Dispatching LLC
10.2007 - 10.2020
Medical Assistant
La Porte Pediatrics
10.2007 - 03.2009
Medical Assistant
Texas School of Business
Certified Nurse's Aide
Department of Aging And Disabilty Servies
High School Diploma -
Marque Learing Center
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