Maricella Garza
Houston,TX
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Tidy Dental Receptionist with 4 years of experience in the administrative arena. Versatile and friendly with a pleasant speaking voice and professional demeanor. Adept at multi-line phones and Eaglesoft. Excellent verbal and written communication abilities. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
15
15
years of professional experience
Work History
Dental Receptionist
BLVD Dentistry & Orthodontics
08.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Front Desk Receptionists/insurance
TLN Family Dental
05.2011 - 05.2014
- Collected payments from patients and arranged payment schedules
- Greeted customers, answered general questions and directed to appropriate locations
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Coordinated daily and weekly schedules and monthly calendar obligations
- Gathered medical information, dental health history and vitals from patients
- Answered and managed incoming calls and emails
- Registered over 10 new patients daily
- Maintained professional tone at all times, including during peak rush hours
- Educated patients on treatment procedures and post-procedure home care
Receptionist
Stephen F. Austin Community Health Network,
10.2009 - 05.2010
- Collected payments from patients and arranged payment schedules
- Maintained master calendar and scheduled new appointments based on provider availability
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Verified, updated and entered patient information into system
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment
- Answered and managed incoming calls and emails
- Arranged documents for insurance claims
- Scheduled cleanings and dental appointments for patients using eaglesoft
- Educated patients on treatment procedures and post-procedure home care
- Gathered, sorted, distributed and sent mail and packages
Education
High School Diploma -
Stafford High School
Stafford, TXSkills
- Technologically savvy
- Recordkeeping and bookkeeping
- Document control
- Insurance billing
- Multi-line telephone skills
- Patient scheduling
- Dental staff support
- Pleasant speaking voice
- Efficient and accurate
- Data entry
- Scheduling
- Understanding of dental insurance
- Organizational skills
- Complex problem-solver
- Fluent in Spanish
- Positive and cheerful
- Reliable
- Excellent communication skills
- Punctual
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Incoming Call Reception
- Maintaining cleanliness
- Payment Processing
- Insurance Verification
- Patient Scheduling
- Patient Services
- HIPAA Compliance
- Data Entry
- Administrative Support
Languages
Spanish
Professional Working
Timeline
Dental Receptionist
BLVD Dentistry & Orthodontics
08.2022 - Current
Front Desk Receptionists/insurance
TLN Family Dental
05.2011 - 05.2014
Receptionist
Stephen F. Austin Community Health Network,
10.2009 - 05.2010
High School Diploma -
Stafford High School
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