Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Maricella Gonzales

Chicago,IL

Summary

Experienced Site Captain and Program Manager with a strong background in emergency shelter management, crisis response, and public health initiatives. Over five years of leadership experience in high stress environments, including coordinating large scale shelter operations, implementing policies, and enhancing service quality. Skilled in adaptive leadership, resource distribution, and maintaining compliance with safety standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Phlebotomy Technician

Banner Baywood Hospital
Mesa, USA
07.2019 - Current
  • Collected blood samples in a safe and sanitary manner, according to established procedures.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Provided assistance to clinical staff during patient visits.
  • Accurately accessioned specimens into laboratory information systems.
  • Verified patient demographics and collected pertinent clinical data.
  • Performed clerical tasks to ensure accuracy of patient identification.

DFSS Liaison / Program Manager

City of Chicago, Department of Family and Support Services
Chicago, USA
11.2023 - 09.2024
  • Oversaw the city's rehousing strategy for asylum seekers, coordinating services with state partners.
  • Oversaw adherence to protocols within various shelter environments.
  • Created comprehensive policy drafts.
  • Coordinated, effective management of reported incidents.
  • Managed setup and closure procedures for emergency accommodations.
  • Developed and maintained effective relationships with internal and external stakeholders.

Site Captain

Favorite Staffing, City of Chicago, Department of Family and Support Services
Chicago, USA
08.2023 - 11.2023
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Streamlined resource allocation processes to enhance operational efficiency.
  • Enhanced operational efficiencies and compliance with established policies.
  • Managed operational activities of multiple shelters, ensuring compliance with company policies and procedures.

Shelter Project Manager

Favorite Staffing, City of Chicago
Chicago, USA
02.2023 - 08.2023
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
  • Developed and implemented communications plans for internal stakeholders.
  • Ensured compliance with all relevant regulatory requirements relating to communications activities.

Liaison Officer

Favorite Staffing
10.2022 - 02.2023
  • Actively participated in problem-solving initiatives to identify solutions which addressed stakeholder needs while meeting organizational objectives.
  • Prepared reports on liaison activities for senior management review; updated records accordingly.
  • Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
  • Facilitated meetings between internal staff, clients and other external contacts to discuss project requirements and outcomes.
  • Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.

Field Training Officer / Division Safety Officer

Favorite Healthcare Staffing
01.2021 - 12.2022
  • Directed compliance-conscious activities among safety personnel.
  • Developed and monitored progress of individual trainees through regular assessment evaluations.
  • Conducted on-site visits with new employees to ensure compliance with company policies and procedures.
  • Created written reports summarizing results from assessments and other data collected during field training programs.
  • Developed comprehensive instructions for the Safety Program within the SOP Manual.

PSC Site Coordinator

LabCorp
Naples, USA
02.2020 - 12.2021
  • Performed phlebotomy procedures on patients in a professional, safe and timely manner.
  • Monitored the inventory of supplies and equipment used for phlebotomy services.
  • Trained new staff on proper collection techniques and safety protocols.
  • Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
  • Coordinated with other departments within the hospital and clinic setting as needed in order to complete tasks related to specimen collection.

Area Site Manager

Apollo Healthcare
Tempe, USA
11.2020 - 05.2021
  • Managed staffing, field budgets, and site setups for new locations.
  • Managed daily operations of the site, including staff and contractors.
  • Ensured compliance with safety protocols, regulations and standards.
  • Developed strategies to improve operational efficiency and reduce costs.

Lead Scheduling Coordinator

CCL Labs
Phoenix, USA
01.2017 - 12.2018
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Facilitated communication between lab personnel and other departments.
  • Organized patient data into computer database systems for easy retrieval of information.

Lead Phlebotomy Technician

Theranos, Inc.
Scottsdale, USA
01.2014 - 12.2016
  • Oversaw office operations, including quality control procedures and record accuracy.
  • Performed venipuncture and capillary punctures on patients of all ages.
  • Assisted in the training, orientation, and development of new employees.
  • Monitored inventory levels for laboratory supplies and equipment.
  • Provided direction to staff members regarding daily operations and patient care.

Education

Certified Nursing Assistant -

Pima Medical Institute

Certified Phlebotomy Technician -

Pima Medical Institute

High School Diploma -

Casa Grande Union High School

Skills

  • Emergency Shelter Operations
  • Policy Development and Implementation
  • Crisis Response Coordination
  • Resource Allocation and Distribution
  • Staff Training and Development
  • Safety Compliance and Inspections
  • Incident Reporting and Documentation
  • Client and stakeholder liaison

Certification

  • OSHA 10 & OSHA 30
  • FEMA Certifications: 100, 200, 700, 800
  • Esthetics Certification

References

Available upon request.

References

References available upon request.

Timeline

DFSS Liaison / Program Manager

City of Chicago, Department of Family and Support Services
11.2023 - 09.2024

Site Captain

Favorite Staffing, City of Chicago, Department of Family and Support Services
08.2023 - 11.2023

Shelter Project Manager

Favorite Staffing, City of Chicago
02.2023 - 08.2023

Liaison Officer

Favorite Staffing
10.2022 - 02.2023

Field Training Officer / Division Safety Officer

Favorite Healthcare Staffing
01.2021 - 12.2022

Area Site Manager

Apollo Healthcare
11.2020 - 05.2021

PSC Site Coordinator

LabCorp
02.2020 - 12.2021

Phlebotomy Technician

Banner Baywood Hospital
07.2019 - Current

Lead Scheduling Coordinator

CCL Labs
01.2017 - 12.2018

Lead Phlebotomy Technician

Theranos, Inc.
01.2014 - 12.2016

Certified Nursing Assistant -

Pima Medical Institute

Certified Phlebotomy Technician -

Pima Medical Institute

High School Diploma -

Casa Grande Union High School

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