Maricella S. Chairez
San Diego,CA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Transit Enforcement Dispatcher
Intercon Security
09.2023 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored security CCTV systems to maintain operation safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
Insurance Clerk (Seasonal)
Balboa Thrift And Loan
01.2023 - 04.2023
- Reviewed and verified addresses, phone numbers, names, ages, and values.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Responded to inquiries from callers seeking information.
- Contacting everyday insurance companies verifying 80-100 customers auto insurance and requesting proof of either declaration page or insurance binder. Then, uploading it on accounts.
Amazon Assistant Manager
Sat Nam Express
10.2020 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- With strong verbal, communication skills, and coordination saved our company thousands of package returns. Was nominated as best Dispatcher in station after only a month in.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate 40-80 staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Partnered with HR team to outline and define position requirements in accordance with company needs.
Office Supervisor
Kearny Mesa Chevrolet
11.2019 - 10.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Tour Operator
San Diego Zoo
04.2019 - 10.2019
- Built personal relationships with guests to promote positive experiences.
- Guided, groups of up to 4 people on gondola.
- Developed tour programming to enhance guest experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Worked closely with management staff to create new and lucrative tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Merchandise Coordinator
Sea World
11.2018 - 03.2019
- Hired new merchandising employees and provided effective training.
- Talked with vendors and suppliers about product orders and issues.
- Designed advertising campaigns and promotional deals.
- Answered customer questions regarding store merchandise, department information and pricing.
- Priced products based on season and market demand.
- Verified products appeared at correct locations in proper quantities.
Sales Coordinator
Treehouse Senior Living
03.2018 - 12.2018
- Grassroot Marketing including inside/outside sales, tours, manage database, completed market survey and quarterly plan.
- Utilized A Place for Mom/YGL to handle current portfolio and prospective leads.
- Plan and implement successful events to generate new leads, community outreach, home visits, and building relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Worked alongside Sales Director. .
Receptionist/Office Manager
M & P Financial
12.2016 - 02.2018
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided callers with address, directions, company website and related information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Maintained confidentiality of information regarding clients and company.
Education
Associate Degree - Biology
Southwestern Community College
Chula Vista, CA05.2024
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.2015
Skills
- Microsoft Excel
- Microsoft Word (60-75 WPM)
- Paycom Software
- SiteGround Software
- Webmail Software
- Google applications such as Docs, Sheets, Slides etc
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Strong Verbal and Communication Skills
- Customer Service and Assistance
- Dispatch Recordkeeping
- Courteous with Strong Service Mindset
- Sorting and labeling
- Business administration
References
Bradley Woods
Amazon (Sat Nam Express) Human Resources
(909)720-1224
William Stevens
Co-Worker from Amazon
(619)971-4528
Timeline
Transit Enforcement Dispatcher
Intercon Security
09.2023 - Current
Insurance Clerk (Seasonal)
Balboa Thrift And Loan
01.2023 - 04.2023
Amazon Assistant Manager
Sat Nam Express
10.2020 - 10.2023
Office Supervisor
Kearny Mesa Chevrolet
11.2019 - 10.2020
Tour Operator
San Diego Zoo
04.2019 - 10.2019
Merchandise Coordinator
Sea World
11.2018 - 03.2019
Sales Coordinator
Treehouse Senior Living
03.2018 - 12.2018
Receptionist/Office Manager
M & P Financial
12.2016 - 02.2018
Associate Degree - Biology
Southwestern Community College
High School Diploma -
Chula Vista Senior High School
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