Maricelys De Los Santos
St. Cloud,FL
Summary
Dedicated professional with expertise in customer service, adept at multitasking and managing time effectively. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
The Women's Center, Inc
St. Cloud, FL
02.2025 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Key Holder
Bath & Body Works
St. Cloud, FL
11.2023 - 05.2025
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
Server
Outback Steakhouse
St. Cloud, FL
07.2022 - 08.2023
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Retail Sales Associate
Ross Dress for Less
Davenport, FL
02.2021 - 10.2022
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
American Senior High School
Hialeah, FL05-2019
Skills
- Team collaboration
- Organizational skills
- Information protection
- Confidential information management
- Customer service
- Cash handling
- Filing system organization
- Administrative support
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
The Women's Center, Inc
02.2025 - Current
Key Holder
Bath & Body Works
11.2023 - 05.2025
Server
Outback Steakhouse
07.2022 - 08.2023
Retail Sales Associate
Ross Dress for Less
02.2021 - 10.2022
High School Diploma -
American Senior High School
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