Maricia Davis
Newburgh,NY
Summary
Seeking long term employment to utilize and expand my passion for customer service, excellent communication skills, quick problem solving and attention to detail
Overview
19
19
years of professional experience
Work History
Cleaning, housekeeping and PCA work
- Commercial and residential cleaning after events and pre setup for events
- Limited event waiter experience
- After hours office cleaning and supply replenishing
- As PCA did housecleaning, cooking meals, administered medicines, drove patient to doctors' visits and took notes of what was talked about
Barista
Starbucks
Fishkill, NY
12.2024 - Current
- Prepared and served high-quality beverages while maintaining cleanliness standards.
- Operated espresso machines and coffee brewing equipment efficiently.
- Assisted customers with menu selections, enhancing their overall experience.
- Handled cash transactions accurately and managed point-of-sale systems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Construction Laborer
08.2014 - Current
- Concrete forming and finishing
- Plumbing-setting toilets and installing bathroom faucets
Tiff’s Treats
03.2019 - 03.2022
- Ensured excellent client relations
- Multi-tasking throughout the day.
- Making phone calls and sending messages to customers
- Making baked goods and packaging them correctly
- Ensuring goods were delivered on time and warm
- Extensive data entry, printing and setting up orders and other various computer work
Crew Lead
Davis Painting
08.2006 - 03.2019
- Responsible for accurate scheduling of appointments
- Owner did not advertise; it was a referral-based business so maintaining excellent client relations was a must
- Calculating and making an inventory of materials needed onsite to ensure work was completed on schedule
- Bookkeeping, collecting payments and verifying deposits
- Doing hands on work repairing drywall, matching textures and painting with roller and brush and sprayer.
- Extensive use of stains and various epoxy materials
Contract Labor
Lawrence Flooring
01.2016 - 02.2019
- Did necessary demolition work and hauled away trash to the dump
- Did measurements and ran materials to other sites
- Did necessary floor leveling and installation of hardwood, laminate and gym flooring
Sales Associate
Hancock Fabrics
07.2010 - 11.2015
- Did receiving to ensure all materials ordered were received
- Selling products to assist in clients progress with various projects
- Showing personability to each customer to see how to assist with projects
- Extensive knowledge of materials on hand to ensure quick problem solving
- Casher duties
- Responsible for accurate measurements of materials to avoid shrinkage
Education
High School - undefined
Enterprise High School
Houston, Tx01.2006
Skills
Adaptable
Calm under stress
Sales expertise
Complaint handling
Team player
Friendly and outgoing
Cash handling
Cash register operation
Active listener
Exceptional customer service
Professional demeanor
Decision-making
Reliability and punctuality
Time management
Efficient cleaning techniques
Restroom sanitation
Professional appearance
Confidentiality awareness
Verbal and written communication
Commercial and residential cleaning
Timeline
Barista
Starbucks
12.2024 - Current
Tiff’s Treats
03.2019 - 03.2022
Contract Labor
Lawrence Flooring
01.2016 - 02.2019
Construction Laborer
08.2014 - Current
Sales Associate
Hancock Fabrics
07.2010 - 11.2015
Crew Lead
Davis Painting
08.2006 - 03.2019
Cleaning, housekeeping and PCA work
High School - undefined
Enterprise High School