Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Maricilla Corwin

Blue Springs,MO
Maricilla Corwin

Summary

Dynamic Fresh Food Manager with a proven track record at Loves Travel Stop, excelling in inventory management and customer service. Achieved significant sales growth through innovative merchandising strategies and effective team training. Committed to waste reduction and maintaining hygiene standards, fostering a collaborative environment that enhances employee morale and productivity.

Overview

5
years of professional experience
1
Certification

Work History

Loves Travel Stop

Fresh Food Manager
12.2024 - Current

Job overview

  • Maintained compliance with health code standards.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Trained and led team of Number department team members.
  • Purchased new inventory according to expected regular and holiday demand.
  • Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
  • Assisted in budget planning for the fresh food department, ensuring alignment with overall store financial objectives.
  • Increased sales by creating attractive and well-organized displays for fresh food items.
  • Collaborated with other department managers to develop cross-promotional initiatives, driving overall store sales growth.
  • Monitored industry trends and adapted product offerings accordingly, increasing overall market share for fresh food items.
  • Maintained a clean, safe, and sanitary work environment according to health department guidelines.
  • Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
  • Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
  • Developed strong relationships with suppliers to ensure consistent supply of high-quality products.
  • Reduced food waste through effective inventory management and timely product rotation.
  • Handled escalated customer concerns promptly, resulting in improved client retention rates.
  • Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
  • Implemented innovative merchandising strategies to drive customer interest in seasonal products.
  • Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
  • Managed ordering process to optimize stock levels and reduce out-of-stock situations.
  • Implemented product sampling programs that drove increased consumer trial and purchase intent for new offerings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Conducted regular price audits to maintain competitive pricing within the market.
  • Maximized profits through careful cost control measures such as bulk purchasing discounts from suppliers.
  • Promoted sustainability initiatives within the store by sourcing locally produced goods when possible.

Loves Travel Stop

Operations Manager
06.2023 - 11.2024

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Loves Arby’s

Assistant Restaurant Manager
08.2022 - 06.2023

Job overview

  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Walmart

Produce Clerk
12.2019 - 05.2021

Job overview

  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
  • Inspected produce to update and adjust pricing information.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Sorted and packaged produce items to prepare for shipments.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
  • Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
  • Assisted in development of promotional materials for in-season produce to drive awareness and sales.
  • Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
  • Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
  • Educated new staff on proper handling and presentation techniques for various types of produce.
  • Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
  • Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
  • Streamlined process of receiving deliveries to ensure prompt and accurate stocking of produce.
  • Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
  • Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
  • Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
  • Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
  • Ensured compliance with health and safety regulations by properly handling and storing produce.
  • Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Okeechobee High School
Okeechobee, FL

GED
10.2006

University Overview

Skills

  • Food safety
  • Financial reports
  • Stock rotation
  • Invoice processing
  • Staff training
  • Merchandising strategies
  • Inventory management
  • Allergen awareness
  • Food safety standards
  • Waste reduction
  • Pricing strategy
  • Monthly inventory
  • Merchandising skills
  • Seasonal displays
  • Coordinating schedules
  • Department operations
  • Nutrition awareness
  • Sales analysis
  • Promotional planning
  • Product purchasing
  • Seasonal adjustments
  • Sales and profits
  • Hygiene standards
  • Hiring strategies
  • Shrinkage prevention
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Certification

I am Servsafe certified

Languages

Spanish
Professional Working

Timeline

Fresh Food Manager
Loves Travel Stop
12.2024 - Current
Operations Manager
Loves Travel Stop
06.2023 - 11.2024
Assistant Restaurant Manager
Loves Arby’s
08.2022 - 06.2023
Produce Clerk
Walmart
12.2019 - 05.2021
Okeechobee High School
GED

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Maricilla Corwin