MARICKA RICE
Jacksonville,NC
Summary
Experienced professional with a strong background in team leadership and community engagement at Chick-fil-a. Skilled in client advocacy, compliance review, and tax preparation, with a commitment to delivering exceptional service and support. Proven ability to enhance operational efficiency and foster a collaborative environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Leadership
Chick-fil-A
Jacksonville, NC
11.2021 - Current
- Supporting directors in delivering exceptional service and food quality to guests.
- Fostering team morale through collaboration and support initiatives.
- Coordinating events with operator across three Jacksonville, NC Chick-fil-A locations to enhance community engagement.
- Training team members on company policies and procedures, equipment use, and store cleanliness.
- Completing store setup tasks before the opening to ensure readiness.
- Conducting inspections to maintain compliance with corporate standards.
- Managing end-of-shift financial procedures to ensure accuracy and compliance.
Tax Analyst
H & R Block
Jacksonville, NC
11.2019 - 09.2022
- Preparing complete and accurate tax returns for clients to submit to the IRS and various states
- Reviewed and scanned clients' tax documents to ensure compliance and accuracy
- Advised clients on current tax laws to facilitate informed decision-making
- Assisting clients with future financial tax planning
- Communicated with clients via phone, email, and in-person to address inquiries and provide guidance
Chat Technical Support
Kelly Connect
Troy, MI
06.2018 - 02.2019
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions for iOS and MacOS systems
- Directed customers to appropriate departments for timely resolution of inquiries
- Managed daily tasks from home office, ensuring consistent productivity and service quality
- Scheduled appointments for repair
Commercial Driver
Advance Auto Parts
Jacksonville, NC
11.2017 - 05.2018
- Delivered parts to customers and commercial clients, ensuring timely receipt and satisfaction
- Coordinated and prepared parts for customer orders, optimizing order accuracy and efficiency
- Collected returned auto parts from customers
- Delivered weekly and monthly sales flyers to designated locations
- Collected daily payments from credit accounts, maintaining accurate financial records
- Provided assistance to customers in DIY section of store
Receptionist
Ann D. Maready & Michael C. Surles, Attorneys at Law
Jacksonville, NC
04.2012 - 10.2014
- Answered multi-line phone calls in a professional manner.
- Scheduled, rescheduled, and confirmed appointments to maintain efficient office operations
- Processing payments using QuickBooks
- Creating hard copies and computer files using Microsoft Word and Outlook
- Retrieving documents using the online Onslow County Court systems
- Preparing court documents for Attorneys
- Assisted legal secretaries with document preparation to facilitate timely case management
- Procured office supplies to maintain operational efficiency and support daily activities
Domestic Violence Case Manager
Onslow Women’s Center
Jacksonville, NC
12.2009 - 04.2011
- Supervised homeless victims and support staff at safe house, ensuring a safe and supportive environment
- Evaluated progress by monitoring job search and housing status, providing tailored support to clients
- Participating in domestic violence outreach programs in our community
- Facilitated client access to health care, education, and community resources, enhancing overall well-being
- Advocated for patients at Onslow Memorial and Naval Hospital
- Preparing case management reports for Executive Director and board members
- Participating in weekly case management meetings
- Preparing administrative and programmatic reports and correspondences
- Creating our Standard Operating and Procedures Manual
Administrative
Shiloh Institute of Learning Child Care Facility
Jacksonville, NC
02.2005 - 11.2009
- Coordinated administrative tasks to improve operational efficiency
- Drafted correspondence for administrator, staff, and students' parents to ensure clear communication
- Maintaining and creating files for each student
- Oversaw facility budget to ensure alignment with financial guidelines
- Monitored compliance of the childcare facility with North Carolina state guidelines.
- Preparing food program documents
- Provided support in classrooms to enhance student learning
Education
Associates Degree - Business Administration/Healthcare Administration
American Intercontinental University
Hoffman Estates, IL04.2011
Skills
- Case Management
- Homeless Shelter Management
- Client management
- Client Advocacy
- Compliance Review
- Community Engagement
- Community Resources
- Financial Advising
- Operational Efficiency
- Team Training
- Team Development
- Event Coordination
- Problem Solving
- Data Analysis
- Detail-oriented
- Time Management
- Conflict Resolution
- Effective Communication
- Leadership Development
- Sales Leadership
- Spiritual Leadership
- North Carolina Notary
- Tax Preparation
- Organizational Skills
Certification
NORTH CAROLINA NOTARY
Accomplishments
EXPEDITION TO ENTREPRENEURSHIP CERTIFICATE PROGRAM 10/2025
Timeline
Leadership
Chick-fil-A
11.2021 - Current
Tax Analyst
H & R Block
11.2019 - 09.2022
Chat Technical Support
Kelly Connect
06.2018 - 02.2019
Commercial Driver
Advance Auto Parts
11.2017 - 05.2018
Receptionist
Ann D. Maready & Michael C. Surles, Attorneys at Law
04.2012 - 10.2014
Domestic Violence Case Manager
Onslow Women’s Center
12.2009 - 04.2011
Administrative
Shiloh Institute of Learning Child Care Facility
02.2005 - 11.2009
Associates Degree - Business Administration/Healthcare Administration
American Intercontinental University