MARICON THOMAS

Oklahoma City,Oklahoma

Summary

Dynamic and customer-focused hospitality professional with over 5 years of experience in reservations, guest services, and food & beverage operations. Skilled in delivering exceptional service, managing reservations, and ensuring guest satisfaction in high-paced environments. A graduate of Hotel and Restaurant Management, I bring a blend of practical skills and theoretical knowledge. Open to exploring opportunities in hospitality, customer service, or any role where I can leverage my diverse skill set to contribute to organizational success.

Overview

years of professional experience

Work History

Reservation / Hostess

Regent Seven Seas Splendor

04.2022 - 05.2024

Managed reservations, secured restaurant bookings, and hosted events aboard the ship
Handled guest inquiries, special requests, and resolved booking-related issues
Collaborated with housekeeping and front desk to fulfill guest needs, ensuring smooth operations
Resolved customer complaints or issues quickly and professionally
Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels
Managed the waiting list and seated all parties in a timely manner
Provided excellent customer service by addressing customer needs promptly
Greeted guests upon arrival and escorted them to their tables

Guest Service Associate

Seda Central Bloc Cebu

11.2021 - 04.2022

Handled guest check-ins, reservations, and inquiries with professionalism
Ensured smooth coordination between departments to meet guest requests
Provided personalized services to enhance guest satisfaction

Guest Service Associate | Food & Beverage Associate

Radisson Blu Cebu

03.2018 - 11.2021

Delivered excellent guest service by ensuring seamless dining experiences
Resolved guest concerns efficiently, maintaining high customer satisfaction
Assisted in team training, emphasizing service standards and food safety compliance

Education

Bachelor of Science - Hotel And Restaurant Management (BSHRM)

University of Eastern Philippines

Catarman, Northern Samar

04.2016

Food and Beverage Services

Magsaysay Institute of Hospitality and Culinary Arts

Cebu City

Skills

Guest Service Excellence: Adept at providing exceptional customer experiences

Reservation Management: Proficient in handling bookings, special requests, and resolving issues

Team Collaboration: Skilled at working with cross-functional teams to meet guest needs

Conflict Resolution: Calmly and efficiently resolves guest concerns

Food Safety & Beverage Service

Effective Communication High Attention to Detail

Patience Integrity Punctuality Social Perceptiveness Resilience

Additional Statement

I am flexible and open to taking on diverse roles within the hospitality industry or customer service sector where I can utilize my skills to support organizational goals. My adaptable nature and dedication make me a strong candidate for various positions within dynamic organizations.
I recently immigrated to the United States and obtained my permanent residency, allowing me to begin my career here as I start a new chapter with my family. While I may be new to the local workforce, I bring proven hospitality and customer service experience from international settings, along with a strong work ethic, adaptability, and enthusiasm for learning. I am highly motivated to contribute to any role, open to training, and eager to grow within an organization that values dedication and professionalism.

Timeline