Summary
Overview
Work History
Education
Skills
Additional Statement
Timeline
Generic

MARICON THOMAS

Oklahoma City,Oklahoma

Summary

Dynamic and customer-focused hospitality professional with over 5 years of experience in reservations, guest services, and food & beverage operations. Skilled in delivering exceptional service, managing reservations, and ensuring guest satisfaction in high-paced environments. A graduate of Hotel and Restaurant Management, I bring a blend of practical skills and theoretical knowledge. Open to exploring opportunities in hospitality, customer service, or any role where I can leverage my diverse skill set to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Reservation / Hostess

Regent Seven Seas Splendor
04.2022 - 05.2024
  • Managed reservations, secured restaurant bookings, and hosted events aboard the ship
  • Handled guest inquiries, special requests, and resolved booking-related issues
  • Collaborated with housekeeping and front desk to fulfill guest needs, ensuring smooth operations
  • Resolved customer complaints or issues quickly and professionally
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels
  • Managed the waiting list and seated all parties in a timely manner
  • Provided excellent customer service by addressing customer needs promptly
  • Greeted guests upon arrival and escorted them to their tables

Guest Service Associate

Seda Central Bloc Cebu
11.2021 - 04.2022
  • Handled guest check-ins, reservations, and inquiries with professionalism
  • Ensured smooth coordination between departments to meet guest requests
  • Provided personalized services to enhance guest satisfaction

Guest Service Associate | Food & Beverage Associate

Radisson Blu Cebu
03.2018 - 11.2021
  • Delivered excellent guest service by ensuring seamless dining experiences
  • Resolved guest concerns efficiently, maintaining high customer satisfaction
  • Assisted in team training, emphasizing service standards and food safety compliance

Education

Bachelor of Science - Hotel And Restaurant Management (BSHRM)

University of Eastern Philippines
Catarman, Northern Samar
04.2016

Food and Beverage Services

Magsaysay Institute of Hospitality and Culinary Arts
Cebu City

Skills

Guest Service Excellence: Adept at providing exceptional customer experiences

Additional Statement

  • I am flexible and open to taking on diverse roles within the hospitality industry or customer service sector where I can utilize my skills to support organizational goals. My adaptable nature and dedication make me a strong candidate for various positions within dynamic organizations.
  • I recently immigrated to the United States and obtained my permanent residency, allowing me to begin my career here as I start a new chapter with my family. While I may be new to the local workforce, I bring proven hospitality and customer service experience from international settings, along with a strong work ethic, adaptability, and enthusiasm for learning. I am highly motivated to contribute to any role, open to training, and eager to grow within an organization that values dedication and professionalism.

Timeline

Reservation / Hostess

Regent Seven Seas Splendor
04.2022 - 05.2024

Guest Service Associate

Seda Central Bloc Cebu
11.2021 - 04.2022

Guest Service Associate | Food & Beverage Associate

Radisson Blu Cebu
03.2018 - 11.2021

Food and Beverage Services

Magsaysay Institute of Hospitality and Culinary Arts

Bachelor of Science - Hotel And Restaurant Management (BSHRM)

University of Eastern Philippines
MARICON THOMAS