Maricruz Avila
Cicero,IL
Summary
Proactive, goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick capacity to learn and implement new skills. Focused on leveraging these strengths to enhance team performance and support organizational growth.
Overview
7
7
years of professional experience
Work History
Gateway Coordinator
Rhenus Logistics
01.2024 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked orders, updating customers on status and potential delays to enhance communication.
- Liaised between clients, carriers, customs personnel, and other parties to ensure smooth shipment processes.
- Collaborated cross-functionally with sales teams to develop customized service offerings tailored to individual client needs.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Organized resources to streamline operations and improve workflow.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
Air Export Agent
Argents Express
06.2022 - 01.2024
- Oversaw shipment process from origin to destination, achieving timely delivery.
- Cultivated relationships with international agents to enhance collaboration and streamline operations across borders.
- Provided expert guidance on shipping requirements for specialized cargo types, ensuring safe transport and regulatory compliance.
- Coordinated with warehouse teams to ensure proper packaging and labeling of shipments, reducing damage and delays.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Adhered to strict requirements and regulations for handling dangerous goods, ensuring safety compliance.
Air Export Agent
Kintetsu World Express
07.2019 - 06.2022
- Warehouse clerk- Worked as a liaison with the Gateway department to help facilitate inbound and outbound of shipments
- Gateway agent- Provided finals to airlines, pouched documents, printed airport transfers, closed consolidations
- Dispatching- Communicated with trucking companies the load plans for the day.
- Managed day-to-day operations of the warehouse to keep everything running smoothly.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated air export shipments from origin to destination.
- Processed and prepared export documentation accurately.
- Communicated with airline representatives regarding shipment status.
Education
GED -
Cook County
07.2017
Skills
- Freight coordination
- Inventory management
- Warehouse operations
- Shipping and receiving
- Materials handling
- Demand forecasting
- Dependability
Languages
Spanish
Education And Skills
- Cook county GED
- CargoWise Certified
- Dangerous Goods Certified
Timeline
Gateway Coordinator
Rhenus Logistics
01.2024 - Current
Air Export Agent
Argents Express
06.2022 - 01.2024
Air Export Agent
Kintetsu World Express
07.2019 - 06.2022
GED -
Cook County