Maricruz De La Cerda

**Company Overview: Contractor: Actalent Temporary Position**

• Escort patients to examination rooms, measure and record vital signs, document medication details, and collect medication-related information.
• Prepare patient examination rooms prior to visits to ensure that all necessary equipment and supplies are adequately set up for examinations, procedures, and treatments.
• Administer medications through intradermal, subcutaneous, or intramuscular injections.
• Relay patient messages and provide directions or instructions based on physician orders and established protocols.
• Transport specimens to the hospital laboratory or designated laboratories for testing, adhering to established procedures.
• Follow proper guidelines for the handling of specimens during transport.
• Conduct and document point-of-care testing as required.
• Report patient concerns, symptoms, reactions, and changes to licensed clinical personnel.
• Demonstrate understanding of growth and development principles when gathering data and communicating with patients across all age groups, including knowledge of normal vital signs, general appearance, signs and symptoms of abuse or neglect, and mobility considerations.
• Sanitize, restock, and organize examination rooms and medical equipment appropriately.
• Maintain strict confidentiality while handling sensitive patient information in accordance with HIPAA regulations.
• Direct patients to examination rooms, address inquiries, and prepare for physician examinations.
• Conduct comprehensive chart reviews to ensure accurate documentation of all relevant medical information.
• Prepare examination rooms with the required tools and instruments prior to each appointment, facilitating efficient transitions between patients.
• Assist physicians with various medical procedures to ensure accurate results and timely treatment.
• Enhance the patient experience by promptly greeting, preparing, and escorting individuals throughout their visits.

**Company Overview:Contractor: InGenesis Temp**

• My responsibilities encompass a range of administrative and patient care tasks, including:
• The check-in and check-out processes for patients.
• Accurate documentation of patient encounters on charts and effective management of referrals.
• Proactive communication with patients to confirm appointments and facilitate rescheduling as needed, while verifying their insurance information.
• Outreach to patients who are due for physical examinations.
• Assistance with the enrollment process for various healthcare programs, including MediCal, PCAP, and CoveredCA.
• Management of a high volume of incoming phone calls.
• Provision of necessary registration paperwork to patients, ensuring accurate upload to their electronic health records within the EPIC system.
• Timely response to all emails.
• In addition to administrative duties, I support patients in the examination rooms by addressing their needs and concerns with empathy and understanding. This involves providing assistance during medical procedures and treatments to ensure patient comfort.
• I am also responsible for administering immunizations, which entails verifying patient allergies, checking administration records, and monitoring for any potential adverse reactions. Furthermore, I record and monitor vital signs to uphold patients’ well-being.
• To maintain precise and comprehensive patient records, I enter detailed information into the EPIC system. After each patient visit, I ensure that examination rooms are thoroughly sanitized and restocked, thereby providing a clean and efficient environment for subsequent patients. I also ascertain that necessary supplies and equipment are readily available to facilitate seamless patient care.
• By adhering to stringent hygiene protocols throughout all aspects of care delivery, I contribute to the reduction of infection risks. I have established strong relationships with patients and their families, fostering an environment of trust and open communication that enhances healthcare experiences.
• I contribute to the efficiency of patient care by accurately documenting medical information and maintaining updated records. I conduct vital signs monitoring and ensure timely reporting of any abnormalities to the medical team. Additionally, I facilitate reliable communication between patients and healthcare providers by serving as an empathetic listener and advocate when necessary.

• Ensure timely scheduling of new patient appointments.
• Organize and schedule follow-up patient appointments efficiently.
• Accurately record messages and ensure appropriate follow-up actions are taken.
• Provide exemplary customer service to all patients.
• Route electronic faxes to the designated team members.
• Confirm insurance benefits and deductible amounts.
• Effectively utilize electronic medical records systems.
• Manage tasks related to faxing, copying, and maintaining supply inventories.
• Assist physicians and medical staff with a variety of duties.
• Be cross-trained in front office responsibilities, including patient greeting, authorization procurement, check-in/check-out procedures, and communicating anticipated wait times.
• Complete applications for the Immigration and Naturalization Service (INS).
• Facilitate the process of sending referrals.
• Conduct clerical tasks in both front and back office settings, ensuring proper patient care and meticulous record-keeping.
• Maintain accuracy in all documentation.
• Effectively manage patient flow and volume.
• Keep patients informed regarding expected wait times.
• Collect overdue account balances.
• Maintain supplies, clean examination rooms and equipment, and stock examination areas adequately.
• Apply bandages, dressings, and splints as directed by the treating clinician.
• Conduct rapid screening tests, including those for influenza, streptococcus, mononucleosis, glucose levels, and COVID-19.
• Prepare patients for physical examinations, including the measurement of vital signs and execution of required testing.
• Assume responsibility for performing routine medical procedures as directed by the treating clinician.
• Triage and assess all patients effectively.
• Assist healthcare providers during examinations and treatment procedures.
• Develop robust relationships with patients through effective communication, fostering trust in the clinic’s commitment to high-quality care.
• Manage medical records precisely, including filing, organizing, and scanning documents.

• My responsibilities have encompassed providing support to clients with their daily tasks, including incontinence care and assistance with transfers. Throughout my tenure as a caregiver for six clients, I have consistently delivered compassionate and attentive daily care.
• My duties have also extended to aiding clients with various daily activities, such as shopping, cleaning, meal preparation, and exercise. I have been tasked with monitoring their overall health, which includes taking blood pressure readings, overseeing medication plans, and ensuring their well-being.
• I have assisted patients with personal requirements, including housekeeping and grooming needs. Additionally, I have supported patients with dressing, grooming, and feeding, helping them to adapt to mobility restrictions. I have facilitated patients in managing daily chores and errands by providing transportation to appointments, cleaning personal spaces, and purchasing necessary supplies.
• Moreover, I have provided assistance in completing daily tasks, thereby alleviating the burden on family members. I have enhanced patient comfort through compassionate and individualized care. My work with disabled clients has focused on promoting their independence and overall well-being.
• I have interacted with patients and their families in a kind manner, displaying a positive and outgoing attitude, which has resulted in the establishment of long-term, professional relationships. I have prepared nutritious meals to support better health outcomes and have assisted patients with their self-administered medications.
• Through effective communication and active listening skills, I have increased patient satisfaction by addressing their concerns and preferences. I have upheld stringent standards of privacy and confidentiality in all caregiving aspects, maintaining the dignity and respect of patients at all times.
• I have facilitated safe transitions for patients between sleeping surfaces and mobility aids, such as wheelchairs, by providing consistent support. I have promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments. I have closely monitored the behavior and emotional responses of clients to address any concerns and protect them from harm. Regular monitoring of vital signs, medication administration, and personal care assistance have collectively improved patient well-being.