Maricruz Dotel
The Bronx,NY
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with expertise and abilities to support and drive substantial growth.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Hampton Inn Suites
Parsippany, NJ
01.2023 - Current
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Facilitated successful front desk operations for high-volume hotel.
Hairstylist/Licensed Cosmetologist
Under the Dryer Salon
Bronx, NY
08.2019 - 12.2022
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Tracked inventory of supplies used for styling services.
- Organized scheduling of appointments throughout the day.
- Responded to customer inquiries by phone, email and in person.
- Created an inviting atmosphere for all customers by providing friendly customer service.
Night Auditor/Supervisor
Springhill Suites By Marriott
Tarrytown, NY
04.2017 - 03.2019
- Supervised and trained night auditor staff on policies and procedures.
- Conducted daily audits of all hotel departments to ensure compliance with company standards.
- Ensured that all safety protocols were followed by staff members at all times.
- Responded promptly to emergency situations including medical emergencies or disturbances in public areas.
- Provided guidance to new hires on job responsibilities, processes, and procedures.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Macys Department Store
Yonkers, NY
04.2015 - 07.2016
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Cosmetology License -
Brittany Beauty School
The Bronx, NY06-2009
High School Diploma -
Banana Kelly High School
Bronx, NY06-2008
Skills
- Operations Oversight
- Guest Relations
- Team building and supervision
- Hospitality services
- Training and mentoring
- Administrative Skills
Timeline
Front Desk Supervisor
Hampton Inn Suites
01.2023 - Current
Hairstylist/Licensed Cosmetologist
Under the Dryer Salon
08.2019 - 12.2022
Night Auditor/Supervisor
Springhill Suites By Marriott
04.2017 - 03.2019
Sales Associate
Macys Department Store
04.2015 - 07.2016
Cosmetology License -
Brittany Beauty School
High School Diploma -
Banana Kelly High School