Maricruz Granados
Crowley,TX
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Talented shift supervisor with eight years of experience managing, scheduling and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Cabana
Burleson, TX
11.2016 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Established policies for cash handling procedures to maximize security measures.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
Packager
Amazon
Dallas, TX
06.2019 - 11.2020
- Verified accuracy of contents against order forms before sealing packages.
- Ensured compliance with safety regulations while performing packing tasks.
- Loaded packages onto pallets according to delivery instructions provided by customers.
- Followed established procedures for sorting and routing packages according to their destinations.
- Monitored stock levels of packaging supplies and requested replenishments as needed.
- Completed associated paperwork accurately and timely for each package shipped.
- Labeled packages with appropriate information such as weight and destination.
- Organized finished products in shipping areas for transport.
- Assembled boxes, containers and other packaging materials according to specifications.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
- Collaborated with team members to meet production goals efficiently.
Cashier Team Lead
Five Below
Burleson, TX
06.2017 - 06.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
High School Diploma -
North Side High School
Fort Worth, TX06-2015
Some College (No Degree) - Physical Therapy Assistance
Penn Foster Career School
Scranton, PASkills
- Equipment Troubleshooting
- Team Development
- Quality Assurance
- Safety Compliance
- Schedule oversight
- Inventory Control
- Supply Ordering
- Hiring and Recruiting
- Employee Training
- Workplace Safety
- Handling Customer Complaints
- Opening and closing procedures
- Cash Handling
- Punctual and Reliable
- Packing Boxes
- Hand Packing
- Shipping And Receiving
- Packaging Formats
- Shipment Preparation
- Equipment Inspection
- Product Scanning
- Billing Dispute Resolution
- Employee Supervision
- Heavy Lifting
- Refunds And Exchanges
- Guest Services
Certification
- TABC certified
- food handlers certified
Timeline
Packager
Amazon
06.2019 - 11.2020
Cashier Team Lead
Five Below
06.2017 - 06.2018
Shift Manager
Taco Cabana
11.2016 - Current
High School Diploma -
North Side High School
Some College (No Degree) - Physical Therapy Assistance
Penn Foster Career School