Maricruz Jezbera
El Paso,TX
Summary
Dynamic professional with experience as a Team Leader at Whataburger, excelling in conflict resolution and team empowerment. Proven ability to enhance customer satisfaction through effective communication and organizational expertise. Committed to fostering a collaborative environment while prioritizing patient care and maintaining a positive attitude in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Aide
Mass Achievement School
02.2024 - 11.2024
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
Team Leader Manager
Smoke Shop
07.2022 - 02.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Leader
Whataburger
07.2017 - 01.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma - N/A
Burges High School
El Paso, TX06.2018
Skills
- Time management
- Patient
- Patient care
- Attention to detail
- Reliability and punctuality
- Problem-solving
- Relationship building
- Cultural sensitivity
- Organizational expertise
- Critical thinking
- Clear communication
- Active listening
- Collaborative teamwork
- Task prioritization
- Conflict resolution
- Record keeping
- Written communication
- Training support
- Professional phone etiquette
- Positive attitude
- Performance improvement
- Valid Driver's license
- Strong problem solver
- Customer service
- Prioritizing work
- Team bonding
Languages
Spanish
Native or Bilingual
Timeline
Aide
Mass Achievement School
02.2024 - 11.2024
Team Leader Manager
Smoke Shop
07.2022 - 02.2024
Team Leader
Whataburger
07.2017 - 01.2020
High School Diploma - N/A
Burges High School
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