Maricruz Juarez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Celebrate Dental and Braces
San Antonio , TX
02.2017 - Current
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Managed collection accounts, ensuring timely payments and resolving customer disputes.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Filed paperwork and documents according to established procedures.
- Inputted customer data into the computer system accurately and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Allstate Insurance-Elsa Hernandez
San Antonio, TX
01.2014 - 07.2014
- Reviewed customer requirements, specifications, and drawings to ensure accuracy in quotes.
- Compiled quotes for customers based on their needs and requested delivery dates.
- Collaborated with sales representatives to provide timely and accurate pricing information.
Education
Dental Assisting
Concorde Career College - San Antonio
San Antonio, TX01-2015
Skills
- Insurance Verification
- Insurance Collaboration
- Billing Error Resolution
- Focused On Customer Satisfaction
Timeline
Customer Service Representative
Celebrate Dental and Braces
02.2017 - Current
Customer Service Representative
Allstate Insurance-Elsa Hernandez
01.2014 - 07.2014
Dental Assisting
Concorde Career College - San Antonio